BJ
Barry J
1 reviews | Active since Aug 2015
12 Aug 2015, 14:05
DO NOT INSTALL BITCO
I've waited for 6 weeks for them to come install at my home which did not happen and now they want me to wait 6 more. So apparently if you phone someone and say you're going to be late they do not take that into account. 15 minutes late is unacceptable...After wanting to talk to the person responsible for my account I was denied that. Please do not go near these people as after 6 weeks waiting period you will only be disappointed.
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BitCo's replyOfficial
02 May 2023, 21:58Hello barryjacobs1992,
We have investigated your complaint. You were originally scheduled for 7 August. On arrival, your partner requested that we reschedule. Our team immediately contacted you to confirm this & rescheduled for today. Upon arrival today, no one was available to grant access to the property. Both our team and head office tried to contact both you and your partner. 15 minutes past, the field team tried again to reach you, no success. The team was rerouted. Approximately 15 minutes after this we were contacted and advised that you were running late. We attempted to survey you twice. We were only informed of your running late 30 minutes after the team was on site, we had made every attempt to reach you before leaving.
To quote our home broadband process, published on our website, \Our teams are on extremely tight schedules\"... \"if we are unable to get access to the site
We have investigated your complaint. You were originally scheduled for 7 August. On arrival, your partner requested that we reschedule. Our team immediately contacted you to confirm this & rescheduled for today. Upon arrival today, no one was available to grant access to the property. Both our team and head office tried to contact both you and your partner. 15 minutes past, the field team tried again to reach you, no success. The team was rerouted. Approximately 15 minutes after this we were contacted and advised that you were running late. We attempted to survey you twice. We were only informed of your running late 30 minutes after the team was on site, we had made every attempt to reach you before leaving.
To quote our home broadband process, published on our website, \Our teams are on extremely tight schedules\"... \"if we are unable to get access to the site
Best regards,
BitCo's reply02 May 2023, 21:58
Official
Hello barryjacobs1992,
We have investigated your complaint. You were originally scheduled for 7 August. On arrival, your partner requested that we reschedule. Our team immediately contacted you to confirm this & rescheduled for today. Upon arrival today, no one was available to grant access to the property. Both our team and head office tried to contact both you and your partner. 15 minutes past, the field team tried again to reach you, no success. The team was rerouted. Approximately 15 minutes after this we were contacted and advised that you were running late. We attempted to survey you twice. We were only informed of your running late 30 minutes after the team was on site, we had made every attempt to reach you before leaving.
To quote our home broadband process, published on our website, \Our teams are on extremely tight schedules\"... \"if we are unable to get access to the site
We have investigated your complaint. You were originally scheduled for 7 August. On arrival, your partner requested that we reschedule. Our team immediately contacted you to confirm this & rescheduled for today. Upon arrival today, no one was available to grant access to the property. Both our team and head office tried to contact both you and your partner. 15 minutes past, the field team tried again to reach you, no success. The team was rerouted. Approximately 15 minutes after this we were contacted and advised that you were running late. We attempted to survey you twice. We were only informed of your running late 30 minutes after the team was on site, we had made every attempt to reach you before leaving.
To quote our home broadband process, published on our website, \Our teams are on extremely tight schedules\"... \"if we are unable to get access to the site
Best regards,