DO NOT EVER USE BITCO!!!!!!!!!!!!!!!!!!!!4 DAYS NO INTERNET!!!!ALET HERMAN REFUSES TO TAKE OUR CALLS!!!!!!!!

Our business, an insurance broker, has been shut down for 4 days, as we have not had any internet. We have been sent from pillar, and speud with a lot of lies. We have a Senior Key Accounts Manager, ALET HERMAN who has been ignoring our calls and emails. An a appointment was scheduled for today 08/10/2024, at 10;00 for a technician to come out, from Bitco. It is now 12;40, and the delay tactics and lies are continuing, no one site, and our business is still not operational. 4 days of no work!!! This downtime, has been occuring around the same time every year for the last 3 years, and they keep lying!!! DO NOT TRUST BITCO< THEY DONT HAVE A CLUE WHAT THEY ARE DOING!!!! JAcob sent two emails confirming thechnician is on the way, now after calling a different consultant the technician is now scheduled for 14h00, after a ticket number confirmed an appointment for 10;00am!!!!!!