1 reviews | Active since Jan 2015
DNS setup for entertainment content is blocked through this ISP.
If you are using a DNS service to view overseas content, BITCO does not support it. They use 'double natting' as an excuse, blaming Vumatel. I contacted Vumatel, who confirmed their setup is the same as any other ISP, and if my set up was working through MWEB, through Vumatel, then the issue is with BITCO.
BITCO then made me pay extra for a static public IP address, and to no surprise, it did not work. The support teams attitude is a shrug and meh.
The internet installation is less than a week, and I now submitted my notification to cancel. Thank goodness this is not a contractual agreement!
Projects and sales are good, no surprise there, they need to hustle to get the business. The after-sales support is terrible. Thus two stars instead of one.
I paid for 100 Mbps line upload and download and managed to at the most 40-50 Mbps on a good day this week. I did not even get an opportunity to contact them about this. Speed is pointless if you cannot configure your systems to use the internet properly.
Overall, a week of frustration. I do NOT recommend BitCo.
Thank you for bringing this to our attention.
Please allow me to investigate with the relevant department and provide feedback shortly.
Kind Regards
Vanee Balli
Customer Service Account Manager
Thank you for bringing this to our attention.
Please allow me to investigate with the relevant department and provide feedback shortly.
Kind Regards
Vanee Balli
Customer Service Account Manager
Thank you for taking the time to speak with me and express your concerns.
Our Support Team would like to assist remotely, if this is not possible, we will arrange for a technician to assist onsite.
We will be contacting you again to make arrangements to resolve the fault accordingly.
Kind regards,
Thelma Oliphant
Service Account Manager
Thank you for taking the time to speak with me and express your concerns.
Our Support Team would like to assist remotely, if this is not possible, we will arrange for a technician to assist onsite.
We will be contacting you again to make arrangements to resolve the fault accordingly.
Kind regards,
Thelma Oliphant
Service Account Manager
After I reset the router as advised by the support specialist, and set my DNS everything worked. Just like that. No hassle, no follow up calls. It just worked. Just wish this was the case from the first day.
If you do have a DNS setup, request upfront the static public IP configuration.
I retracted my cancellation. Let's see how it goes.
After I reset the router as advised by the support specialist, and set my DNS everything worked. Just like that. No hassle, no follow up calls. It just worked. Just wish this was the case from the first day.
If you do have a DNS setup, request upfront the static public IP configuration.
I retracted my cancellation. Let's see how it goes.
Thank you so much for the update and retracting your cancellation request.
I will monitor the link and provide you with a courtesy call on a monthly basis.
Thank you so much for trusting BitCo.
Kind regards
Thelma Oliphant
Service Account Manager
Thank you so much for the update and retracting your cancellation request.
I will monitor the link and provide you with a courtesy call on a monthly basis.
Thank you so much for trusting BitCo.
Kind regards
Thelma Oliphant
Service Account Manager