KV
Kylie V
1 reviews | Active since Jul 2023
11 Jul 2023, 12:48
*** DIENS
If I could, I'd rate them -10000 stars They are utterly useless. You wait for hours on end to speak to someone that you think will help you, but then again they strike and **** you off even more. We have two companies that uses their internet and I will not recommend it to anyone. I won't even install their internet at my home, that's how useless they are!!!!!!!!!!!!! I even spoke to managers and all of them has the same excuse, "we'll call you back" just to send you a mail after they promised something else. These people are the worst service providers ever!
Helpful (0)
Replies (3)0
Replies (3)
BitCo's replyOfficial
11 Jul 2023, 15:10Good Day Kylie
Thank you for taking my call,
As discussed a technician is attending site Tomorrow between 10:00AM-12:00PM
Please accept my sincere apology for the inconvenience caused.
Kind Regards,
Thank you for taking my call,
As discussed a technician is attending site Tomorrow between 10:00AM-12:00PM
Please accept my sincere apology for the inconvenience caused.
Kind Regards,
BitCo's reply11 Jul 2023, 15:10
Official
Good Day Kylie
Thank you for taking my call,
As discussed a technician is attending site Tomorrow between 10:00AM-12:00PM
Please accept my sincere apology for the inconvenience caused.
Kind Regards,
Thank you for taking my call,
As discussed a technician is attending site Tomorrow between 10:00AM-12:00PM
Please accept my sincere apology for the inconvenience caused.
Kind Regards,
BitCo's replyOfficial
12 Jul 2023, 12:57Good Day Kylie
This is to confirm that after our technician has attended site this morning.
Our findings were that there was a device on your network causing your network to drop at the workshop.
The technician removed the cable from this device connected to our switch and the internet service restored.
Our Technical Team were advised that you will have your IT Team conduct further testing on your end.
Kind Regards,
This is to confirm that after our technician has attended site this morning.
Our findings were that there was a device on your network causing your network to drop at the workshop.
The technician removed the cable from this device connected to our switch and the internet service restored.
Our Technical Team were advised that you will have your IT Team conduct further testing on your end.
Kind Regards,
BitCo's reply12 Jul 2023, 12:57
Official
Good Day Kylie
This is to confirm that after our technician has attended site this morning.
Our findings were that there was a device on your network causing your network to drop at the workshop.
The technician removed the cable from this device connected to our switch and the internet service restored.
Our Technical Team were advised that you will have your IT Team conduct further testing on your end.
Kind Regards,
This is to confirm that after our technician has attended site this morning.
Our findings were that there was a device on your network causing your network to drop at the workshop.
The technician removed the cable from this device connected to our switch and the internet service restored.
Our Technical Team were advised that you will have your IT Team conduct further testing on your end.
Kind Regards,
KV
Kylie V's updateReviewer Update
21 Jul 2023, 11:16The thing that bothered me the most was your poor customer support and the empty promises made to us as your clients. We have two big companies that uses your internet and the customer service is very bad.
That is why I logged the complaint.
If you would just stick to your actual times given, this would've never happened.
That is why I logged the complaint.
If you would just stick to your actual times given, this would've never happened.
KV
Kylie V's update21 Jul 2023, 11:16
Reviewer Update
The thing that bothered me the most was your poor customer support and the empty promises made to us as your clients. We have two big companies that uses your internet and the customer service is very bad.
That is why I logged the complaint.
If you would just stick to your actual times given, this would've never happened.
That is why I logged the complaint.
If you would just stick to your actual times given, this would've never happened.