NT
Nqobile T
1 reviews | Active since Mar 2017
13 Jul 2020, 11:47
CONNECTIVITY IS TERRIBLE!!!
This month has been the worst kind of service received from BitCo since I've started with them and I've had a lot. I started in August 2019, the sales department and Kyle was great but from the get-go, I had connectivity problems. I would call the support line and it would seem some of your operators have no idea what they were doing. More recently, I logged a ticket Ticket BIT136059 on 8 July 2020. After spending almost the whole night, the night before, with an individual who clearly wasn't sure what he was doing. I had hoped they would sort it out by the end of last week. But low and behold, the connectivity just keeps getting worse!!!! Today I tried a speed test AGAIN and I keep getting results below zero. This morning I sent another email to your support department and still no reply. I'M SICK OF THIS NONSENSE GUYS!!! I'm paying money to get the best service from you and you keep showing me how *********** you are. I don't care who needs to solve this but that needs to happen NOW!
Helpful (0)
Replies (8)0
Replies (8)
BitCo's replyOfficial
13 Jul 2020, 12:36Good day Nqobile
Thank you for bringing this to our attention. We do apologise for the experience you have had during this time.
I will be investigating the situation and will follow up with the staff that has worked on this and we will provide you with feedback as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for bringing this to our attention. We do apologise for the experience you have had during this time.
I will be investigating the situation and will follow up with the staff that has worked on this and we will provide you with feedback as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's reply13 Jul 2020, 12:36
Official
Good day Nqobile
Thank you for bringing this to our attention. We do apologise for the experience you have had during this time.
I will be investigating the situation and will follow up with the staff that has worked on this and we will provide you with feedback as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for bringing this to our attention. We do apologise for the experience you have had during this time.
I will be investigating the situation and will follow up with the staff that has worked on this and we will provide you with feedback as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's replyOfficial
13 Jul 2020, 12:46Hi Nqobile
Thank you for taking my call.
As discussed, we would like to assist in getting this resolved as quickly as possible and I will send you my details to make the require arrangements as soon as you are ready.
All the best.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for taking my call.
As discussed, we would like to assist in getting this resolved as quickly as possible and I will send you my details to make the require arrangements as soon as you are ready.
All the best.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's reply13 Jul 2020, 12:46
Official
Hi Nqobile
Thank you for taking my call.
As discussed, we would like to assist in getting this resolved as quickly as possible and I will send you my details to make the require arrangements as soon as you are ready.
All the best.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for taking my call.
As discussed, we would like to assist in getting this resolved as quickly as possible and I will send you my details to make the require arrangements as soon as you are ready.
All the best.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's replyOfficial
15 Jul 2020, 12:32Good day Nqobile I would just like to follow up regarding the testing that we would like to come do at your premises. Please let me know if anything does change and if we could possibly do the testing anytime sooner.
Kind regards,
Morne Minnaar
Customer Service Manager
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's reply15 Jul 2020, 12:32
Official
Good day Nqobile I would just like to follow up regarding the testing that we would like to come do at your premises. Please let me know if anything does change and if we could possibly do the testing anytime sooner.
Kind regards,
Morne Minnaar
Customer Service Manager
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's replyOfficial
17 Jul 2020, 09:50Good day Nqobile
I tried phoning you again this morning tho discuss the way forward for the testing.
I will phone again on Monday just to confirm dates and times for the testing.
Kind regards,
Morne Minnaar
Customer Service Manager
I tried phoning you again this morning tho discuss the way forward for the testing.
I will phone again on Monday just to confirm dates and times for the testing.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's reply17 Jul 2020, 09:50
Official
Good day Nqobile
I tried phoning you again this morning tho discuss the way forward for the testing.
I will phone again on Monday just to confirm dates and times for the testing.
Kind regards,
Morne Minnaar
Customer Service Manager
I tried phoning you again this morning tho discuss the way forward for the testing.
I will phone again on Monday just to confirm dates and times for the testing.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's replyOfficial
20 Jul 2020, 10:30Good day Nqobile
Thank you for taking my call.
As discussed, you will only be back home on Wednesday and we will make contact then to arrange the testings.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for taking my call.
As discussed, you will only be back home on Wednesday and we will make contact then to arrange the testings.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's reply20 Jul 2020, 10:30
Official
Good day Nqobile
Thank you for taking my call.
As discussed, you will only be back home on Wednesday and we will make contact then to arrange the testings.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for taking my call.
As discussed, you will only be back home on Wednesday and we will make contact then to arrange the testings.
Kind regards,
Morne Minnaar
Customer Service Manager
NT
Nqobile T's updateReviewer Update
22 Jul 2020, 14:32At last! After my review, I got a call from a Morne from Bitco and he took it upon himself to assist me with the connectivity problem I've been experiencing. He sent a technician out to me and in 45min (or so) I no longer had the said problem. I'm extremely impressed by the swift response as well as how the technician managed to fix the problem. Thank you Bitco!
NT
Nqobile T's update22 Jul 2020, 14:32
Reviewer Update
At last! After my review, I got a call from a Morne from Bitco and he took it upon himself to assist me with the connectivity problem I've been experiencing. He sent a technician out to me and in 45min (or so) I no longer had the said problem. I'm extremely impressed by the swift response as well as how the technician managed to fix the problem. Thank you Bitco!
NT
Nqobile T's updateReviewer Update
22 Jul 2020, 14:36At last, my connectivity is fast!
Morne Minnaar was very helpful and willing to ensure my problem was solved. He sent out a technician to my house and in less than 45min, the problem was solved! I appreciate the speed in which BitCo has responded and how the technician worked. Thank you BitCo!
Morne Minnaar was very helpful and willing to ensure my problem was solved. He sent out a technician to my house and in less than 45min, the problem was solved! I appreciate the speed in which BitCo has responded and how the technician worked. Thank you BitCo!
NT
Nqobile T's update22 Jul 2020, 14:36
Reviewer Update
At last, my connectivity is fast!
Morne Minnaar was very helpful and willing to ensure my problem was solved. He sent out a technician to my house and in less than 45min, the problem was solved! I appreciate the speed in which BitCo has responded and how the technician worked. Thank you BitCo!
Morne Minnaar was very helpful and willing to ensure my problem was solved. He sent out a technician to my house and in less than 45min, the problem was solved! I appreciate the speed in which BitCo has responded and how the technician worked. Thank you BitCo!
BitCo's replyOfficial
22 Jul 2020, 14:50Good day Nqobile
Thank you for taking my call and the feedback.
As discussed, all is in order.
Please let me know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for taking my call and the feedback.
As discussed, all is in order.
Please let me know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's reply22 Jul 2020, 14:50
Official
Good day Nqobile
Thank you for taking my call and the feedback.
As discussed, all is in order.
Please let me know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for taking my call and the feedback.
As discussed, all is in order.
Please let me know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager