1 reviews | Active since Mar 2015
Cannot get hold of anyone to help
Dear MD of Bitco.<br> <br> I wanted to inform you that it seems impossible to do business with your company.<br> <br> I cannot get hold of anybody, and when I do, I do not get what I ask for, and then the circle starts again when going back to try and get what you asked for in the first place. I have even tried mailing as per your escalation procedure, but my emails are all returned with an error message: Your message did not reach some or all of the intended recipients.<br> Subject: FW: Escalate: New Quote #HB***9<br> Sent: 2015/03/18 10:22 PM<br> The following recipient(s) cannot be reached:<br> [Email Removed] on 2015/03/18 10:22 PM<br> 503 valid RCPT command must precede DATA<br> <br> When they go through, I do not get a response.<br> What else can I do, or whom can I speak to, as your company came highly recommended by a friend, and I am sadly disappointed by my experience so far. To say the least about the 6 week waiting period to get the service, which I was prepared to wait for, untill now, having wasted almost a week trying to get hold of somebody.<br> <br> I want to spend R899 with you for the next 24 months. are you not interested?<br> <br> Please let me know if I should go elsewhere
Thank you for informing us of the trouble you have been experiencing and we are terribly sorry that this is the experience you have had thus far. We will arrange for your to be contacted first thing and attend to you requirements. We will also investigate why you have struggled so, especially with the escalation procedure.
Thank you for informing us of the trouble you have been experiencing and we are terribly sorry that this is the experience you have had thus far. We will arrange for your to be contacted first thing and attend to you requirements. We will also investigate why you have struggled so, especially with the escalation procedure.