JV
Jacuqes V
1 reviews | Active since Jun 2018
20 Mar 2019, 10:55
BITCO WORST SERVICE OF ALL
WORST SERVICE OF ALL
Their service is light years below average. They cannot do simple things like manage ones account. Their clients have to do their work for them and constantly remind them of the issues with no effort from their side.
DO NOT USE BITCO AS A PROVIDER THEY WILL WASTE YOUR TIME.
Helpful (0)
Replies (3)0
Replies (3)
BitCo's replyOfficial
20 Mar 2019, 11:21Good day
We acknowledge receipt of your complaint and we will be investigating all avenues of this and provide feedback as soon as possible.
Thank you for alerting us to your frustrations surrounding our service delivery.
We pride ourselves on delivering a great customer experience to all of our customers so it comes a shock to see you have not received this treatment.
Please allow my team to investigate your complaint and provide you with a update as well as a plan to resolve your frustrations around our service delivery.
Apologies for the inconvenience that we have caused, we will do everything possible to resolve your complaint.
Kind Regards
We acknowledge receipt of your complaint and we will be investigating all avenues of this and provide feedback as soon as possible.
Thank you for alerting us to your frustrations surrounding our service delivery.
We pride ourselves on delivering a great customer experience to all of our customers so it comes a shock to see you have not received this treatment.
Please allow my team to investigate your complaint and provide you with a update as well as a plan to resolve your frustrations around our service delivery.
Apologies for the inconvenience that we have caused, we will do everything possible to resolve your complaint.
Kind Regards
BitCo's reply20 Mar 2019, 11:21
Official
Good day
We acknowledge receipt of your complaint and we will be investigating all avenues of this and provide feedback as soon as possible.
Thank you for alerting us to your frustrations surrounding our service delivery.
We pride ourselves on delivering a great customer experience to all of our customers so it comes a shock to see you have not received this treatment.
Please allow my team to investigate your complaint and provide you with a update as well as a plan to resolve your frustrations around our service delivery.
Apologies for the inconvenience that we have caused, we will do everything possible to resolve your complaint.
Kind Regards
We acknowledge receipt of your complaint and we will be investigating all avenues of this and provide feedback as soon as possible.
Thank you for alerting us to your frustrations surrounding our service delivery.
We pride ourselves on delivering a great customer experience to all of our customers so it comes a shock to see you have not received this treatment.
Please allow my team to investigate your complaint and provide you with a update as well as a plan to resolve your frustrations around our service delivery.
Apologies for the inconvenience that we have caused, we will do everything possible to resolve your complaint.
Kind Regards
BitCo's replyOfficial
05 Apr 2019, 09:55Good day Jacques
Thank you for taking my call.
As discussed, would again like to thank you again for bringing you concerns to our attention.
BitCo has resolved all the problems experienced and we have also addressed the matter internally to prevent certain situations gong forward.
You are more than welcome to contact us at anytime should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for taking my call.
As discussed, would again like to thank you again for bringing you concerns to our attention.
BitCo has resolved all the problems experienced and we have also addressed the matter internally to prevent certain situations gong forward.
You are more than welcome to contact us at anytime should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's reply05 Apr 2019, 09:55
Official
Good day Jacques
Thank you for taking my call.
As discussed, would again like to thank you again for bringing you concerns to our attention.
BitCo has resolved all the problems experienced and we have also addressed the matter internally to prevent certain situations gong forward.
You are more than welcome to contact us at anytime should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for taking my call.
As discussed, would again like to thank you again for bringing you concerns to our attention.
BitCo has resolved all the problems experienced and we have also addressed the matter internally to prevent certain situations gong forward.
You are more than welcome to contact us at anytime should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
JV
Jacuqes V's updateReviewer Update
05 Apr 2019, 10:08Hi Morne
Thanks for assisting with this matter.
The issues raised was resolved.
Regards
Jacques
JV
Jacuqes V's update05 Apr 2019, 10:08
Reviewer Update
Hi Morne
Thanks for assisting with this matter.
The issues raised was resolved.
Regards
Jacques