BitCo unwilling to honour promises

Item: BitCo
Rating: 1
Author: Andrew M

On a business link with a guaranteed up-time of over 99% as per their SLA, four months in a row with the worst being 40% downtime, the best being less than 85% up-time, there is clearly no guarantee at all. Refusal to be accountable, with the CEO brushing the issues aside. I would strongly recommend users to avoid BitCo under all circumstances.

Helpful (0)

Replies (2)

BitCo's replyOfficial

13 Jan 2020, 15:56

Good day Andrew

Thank you for bringing this to our attention , and taking my call.

Please allow us to investigate all avenues of this and we will provide feedback as soon as possible.

Kind regards,
Alicia Boonzaaier
Customer Service Consultant

BitCo's reply13 Jan 2020, 15:56

Official

BitCo's replyOfficial

15 Jan 2020, 09:34

Good day George.
The teams have been in contact with you and the services restored.

Please contact us should you require any assistance.

Kind Regards
Alicia Boonzaaier
Customer Service Consultant

BitCo's reply15 Jan 2020, 09:34

Official

Good day George.
The teams have been in contact with you and the services restored.

Please contact us should you require any assistance.

Kind Regards
Alicia Boonzaaier
Customer Service Consultant