PT
Pierre T
1 reviews | Active since Nov 2021
17 Nov 2023, 08:35
Bitco, the new Eskom.
Bitco is like Eskom. There are more issues and down time. Always down, slighted breeze and the network is down. Rain the network is down. 100mbs Line and only het 10mbs.
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Replies (2)
BitCo's replyOfficial
17 Nov 2023, 09:23Good Morning Mr. du Toit,
Thank you for taking my call.
Please note our team is currently working on your fault and will keep you updated shortly.
kind Regards
Vanee Balli
Customer Service Manager
Thank you for taking my call.
Please note our team is currently working on your fault and will keep you updated shortly.
kind Regards
Vanee Balli
Customer Service Manager
BitCo's reply17 Nov 2023, 09:23
Official
Good Morning Mr. du Toit,
Thank you for taking my call.
Please note our team is currently working on your fault and will keep you updated shortly.
kind Regards
Vanee Balli
Customer Service Manager
Thank you for taking my call.
Please note our team is currently working on your fault and will keep you updated shortly.
kind Regards
Vanee Balli
Customer Service Manager
PT
Pierre T's updateReviewer Update
17 Nov 2023, 09:25So within an hour a call from Bitco… why is it that one has to resort to this to get any help?
Still one has to instruct them. Ok so your service is down. Get the account manager to send communication to our estate so that they can inform the residents of the outage or better why don’t you do it directly as you have everyone’s contact details.
WOW, not out the box thinking but just good business practices.
Still one has to instruct them. Ok so your service is down. Get the account manager to send communication to our estate so that they can inform the residents of the outage or better why don’t you do it directly as you have everyone’s contact details.
WOW, not out the box thinking but just good business practices.
PT
Pierre T's update17 Nov 2023, 09:25
Reviewer Update
So within an hour a call from Bitco… why is it that one has to resort to this to get any help?
Still one has to instruct them. Ok so your service is down. Get the account manager to send communication to our estate so that they can inform the residents of the outage or better why don’t you do it directly as you have everyone’s contact details.
WOW, not out the box thinking but just good business practices.
Still one has to instruct them. Ok so your service is down. Get the account manager to send communication to our estate so that they can inform the residents of the outage or better why don’t you do it directly as you have everyone’s contact details.
WOW, not out the box thinking but just good business practices.