VO
Vanessa O
1 reviews | Active since Sept 2020
10 Sept 2020, 09:33
Bitco Telecoms
I Have been waiting 2 weeks for some response on my fibre THAT IS ALREADY ACTIVE. I just need an SP. Terrible customer service...!
Helpful (0)
Replies (5)0
Replies (5)
BitCo's replyOfficial
10 Sept 2020, 09:56 Thank you for bringing this to our attention.
My apologies for the experience.
Please allow me to investigate.
We will be in contact with you soon to assist.
Kind regards,
Jessica Schluter
Customer Service Manager
My apologies for the experience.
Please allow me to investigate.
We will be in contact with you soon to assist.
Kind regards,
Jessica Schluter
Customer Service Manager
Best regards,
BitCo's reply10 Sept 2020, 09:56
Official
Thank you for bringing this to our attention.
My apologies for the experience.
Please allow me to investigate.
We will be in contact with you soon to assist.
Kind regards,
Jessica Schluter
Customer Service Manager
My apologies for the experience.
Please allow me to investigate.
We will be in contact with you soon to assist.
Kind regards,
Jessica Schluter
Customer Service Manager
Best regards,
BitCo's replyOfficial
10 Sept 2020, 10:36Thank you for taking my call.
As discussed we will confirm installation and provide feedback as soon as possible.
Kind regards,
Jessica Schluter
Customer Service Manager
As discussed we will confirm installation and provide feedback as soon as possible.
Kind regards,
Jessica Schluter
Customer Service Manager
Best regards,
BitCo's reply10 Sept 2020, 10:36
Official
Thank you for taking my call.
As discussed we will confirm installation and provide feedback as soon as possible.
Kind regards,
Jessica Schluter
Customer Service Manager
As discussed we will confirm installation and provide feedback as soon as possible.
Kind regards,
Jessica Schluter
Customer Service Manager
Best regards,
BitCo's replyOfficial
10 Sept 2020, 17:20Good afternoon Vanessa,
As discussed, your services are now active and the router has been installed.
We can therefore confirm that all is now in order with your new installation.
Kind regards,
Jessica Schluter
Customer Service Manager
As discussed, your services are now active and the router has been installed.
We can therefore confirm that all is now in order with your new installation.
Kind regards,
Jessica Schluter
Customer Service Manager
Best regards,
BitCo's reply10 Sept 2020, 17:20
Official
Good afternoon Vanessa,
As discussed, your services are now active and the router has been installed.
We can therefore confirm that all is now in order with your new installation.
Kind regards,
Jessica Schluter
Customer Service Manager
As discussed, your services are now active and the router has been installed.
We can therefore confirm that all is now in order with your new installation.
Kind regards,
Jessica Schluter
Customer Service Manager
Best regards,
VO
Vanessa O's updateReviewer Update
15 Sept 2020, 09:52Thank you very much. Quick response with friendly, on point help and service. Appreciate you guys gong the extra mile to make sure that everything was sorted and that I am happy :)
VO
Vanessa O's update15 Sept 2020, 09:52
Reviewer Update
Thank you very much. Quick response with friendly, on point help and service. Appreciate you guys gong the extra mile to make sure that everything was sorted and that I am happy :)
BitCo's replyOfficial
15 Sept 2020, 12:28Good day Vanessa
Thank you for your positive feedback.
Kind Regards
Alicia Boonzaaier Customer Service Account Manager
Thank you for your positive feedback.
Kind Regards
Alicia Boonzaaier Customer Service Account Manager
Best regards,
BitCo's reply15 Sept 2020, 12:28
Official
Good day Vanessa
Thank you for your positive feedback.
Kind Regards
Alicia Boonzaaier Customer Service Account Manager
Thank you for your positive feedback.
Kind Regards
Alicia Boonzaaier Customer Service Account Manager
Best regards,