BitCo Support is Very Poor - Issue still not resolved

I am a BitCo Customer and their support has gone down so badly, that i think it is time to move, as they cannot even resolve simple issues and they just close tickets and no follow ups at all, till today my issue with them is not resolved, and when they open tickets with Vumatel i get no feedback, until i phoned Vumatel directly to find out the calls are closed, but my issue is still not resolved? I am always down during load-shedding and ISP does not nothing to assist even though on my side everything is up with a UPS, but the connection to the POP is down, so it is most likely on Vumatel side, of which BitCo manages the relationship, and they are clueless, and i have to keep following up with them, such poor support?