1 reviews | Active since Jul 2019
BITCO SERVICE ABOVE EXCELLENCE 6*'S
IF I COULD GIVE BITCO 6*'S I WOULD!!! ****** for excellence!! . I app**** for WIFI at my new residence and got hold of Nick Bolt from Bitco. He not only got me up and running within a week of me moving in, but worked out a super special package that suited all my WIFI requirements. When I decided to purchase a house a year later because of the excellent service I received I wanted desperately to stay with Bitco. I enquired about fibre in my area and it was not active. I contacted the accounts department and spoke to Savanna who accommodated me with working out the 15 months left I was contracted to pay. Then Morne contacted me from customer services only to remember he had a colleague who stays in the same area and that I could continue with Bitco but with wireless network connection. Through all of my interaction with Bitco Michael (CEO) has been hands on with my account and not once "too busy" to either take my calls or suggest alternatives. It seems the company culture at Bitco is the good old SERVICE, KINDNESS, INTERGRITY and PERSONAL CARE which you dont find in business's today let alone an IT or WIFI company. I cannot recommend this company HIGHLY ENOUGH other than to say their work is outstanding and their genuine personal care for their customer is unbeatable.
Thank you for the compliment, this is greatly appreciated.
We will make sure to pass this on to everyone involved.
Kind regards,
Alicia Boonzaaier
Customer Service Consultant
Thank you for the compliment, this is greatly appreciated.
We will make sure to pass this on to everyone involved.
Kind regards,
Alicia Boonzaaier
Customer Service Consultant
