JL
Jacques L
1 reviews | Active since Oct 2020
22 Oct 2020, 08:00
BitCo promises but just cant keep it
The best salesmen with the absolute worst technical support I can think of. Promises that means nothing. Have been battling to get good LTE voice quality for months now. Pleading for onsite technical support that is simply shrugged off as someone else's problem.
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BitCo's replyOfficial
22 Oct 2020, 08:51Good morning Jacques,
Thank you for taking the time to speak with me and our NOC Team.
Please accept our sincere apology for the experience to date.
As discussed, a technician has been scheduled for later today to assist in setting up your voice service on your third party fibre connection.
Further feedback to follow.
Kind regards,
Jessica Schluter
Customer Service Manager
Thank you for taking the time to speak with me and our NOC Team.
Please accept our sincere apology for the experience to date.
As discussed, a technician has been scheduled for later today to assist in setting up your voice service on your third party fibre connection.
Further feedback to follow.
Kind regards,
Jessica Schluter
Customer Service Manager
BitCo's reply22 Oct 2020, 08:51
Official
Good morning Jacques,
Thank you for taking the time to speak with me and our NOC Team.
Please accept our sincere apology for the experience to date.
As discussed, a technician has been scheduled for later today to assist in setting up your voice service on your third party fibre connection.
Further feedback to follow.
Kind regards,
Jessica Schluter
Customer Service Manager
Thank you for taking the time to speak with me and our NOC Team.
Please accept our sincere apology for the experience to date.
As discussed, a technician has been scheduled for later today to assist in setting up your voice service on your third party fibre connection.
Further feedback to follow.
Kind regards,
Jessica Schluter
Customer Service Manager