BITCO POOR SERVICE

I had my internet cut on the 10th of august and I called the company to check what is the problem. I was answered by the technical support and they informed me that my account has been suspended for non payment. I informed them that my account is up to date and they couldn't assist me as the problem is for the accounts dept. I was promised to get a call from accounts dept in the morning at 8.00am. till 1 pm I was waiting for a call and nobody called and I had to call myself.

the sad part is accounts dept supervisor Lester Roro says he doesn't know why my account was suspended. if the supervisor doesn't know who should know.

this is really bad as I lost business on that day and nobody knows why I was suspended and not even an apology.

this is poor service to the core and I will have no option but to move. I am always having a problem with internet getting throttled every 2hrs. why I don't know as I have unlimited.

this is poor service and nobody is sure what is happening