1 reviews | Active since Dec 2016

13 May 2019, 15:06

BITCO Pathetic service

I have never received such bad service from any company as I have from BITCO.

They are very quick to sell a product to you, but if you want feedback on a matter you get ignored and it takes weeks of begging to finally get through to someone who can get back to you.

After I had to close my business due to factors out of my control, a transfer of my line to another property owned by a family member ws suggested by BITCO, because whether you have an income or not doesn't matter, their contract says there is xx amount of months left.

When the "transfer" contract arrives, guess what now it's seen as a new one and you have to sell your soul to them for another 24 months.

Vanessa the sales person is quick to make promises and guarantees, and then never gets back even after numerous requests.

I would CAUTION any person looking at doing business with Bitco to think very carefully about their decision.

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Replies (3)
BitCo
BitCo's reply13 May 2019, 16:14
Official
Good day Rayno

Thank tou for bring this to our attention.

We will investiagte all avenues and we will provide an update as soon as possible.

Kind regards,
Morne Minnaar
Customer Service Manager
BitCo
BitCo's reply14 May 2019, 15:07
Official
Good day  Rayno

Thank you for taking my call this morning.

After investigation our CRM team has been in contact with you and have presented the different options due to the contract terms still in affect. As mentioned that this will be further addressed with our CFO to see if there is any way we can assist.

The team will be in contact as soon as possible.

Kind regard,
Morne Minnaar 
Customer Service Manager
's update14 May 2019, 15:28
Reviewer Update
Hi Morne, Thank you for the feedback. CRM Was not much help as the 2 options I was given was to either pay the remainder of the contract amount upfront or to keep paying the R23k a month every month for the rest of the contract term. As I explained to them as well is that I had every cent I had in that business and that either would be impossible.