HW
Hannes W
1 reviews | Active since Feb 2018
28 Mar 2022, 15:51
BITCO-Overpromise and Underdeliver
Total disaster and empty promises. We write a review on the poor unacceptable service we receive from BITCO. Received a call same day from Aricia Kirkpatrick- Service Account Manager- promising that she will discuss with senior management and revert back. 12 Days later and still no feedback- Overpromise and underdeliver- Like the service we receive from BITCO
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Replies (2)0
Replies (2)
BitCo's replyOfficial
28 Mar 2022, 17:07Good Afternoon Hannes,
Please accept my sincerest apology for the delay in the matter.
I am getting some more information and will respond to you with more constructive feedback as soon as possible.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Please accept my sincerest apology for the delay in the matter.
I am getting some more information and will respond to you with more constructive feedback as soon as possible.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
BitCo's reply28 Mar 2022, 17:07
Official
Good Afternoon Hannes,
Please accept my sincerest apology for the delay in the matter.
I am getting some more information and will respond to you with more constructive feedback as soon as possible.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Please accept my sincerest apology for the delay in the matter.
I am getting some more information and will respond to you with more constructive feedback as soon as possible.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
BitCo's replyOfficial
29 Mar 2022, 12:12Good Day Hannes,
Thank you for your patience in the matter.
We do apologize for the delayed response.
I have emailed you all the costing involved regarding the query and hope that this helps assist with more information.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Thank you for your patience in the matter.
We do apologize for the delayed response.
I have emailed you all the costing involved regarding the query and hope that this helps assist with more information.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
BitCo's reply29 Mar 2022, 12:12
Official
Good Day Hannes,
Thank you for your patience in the matter.
We do apologize for the delayed response.
I have emailed you all the costing involved regarding the query and hope that this helps assist with more information.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Thank you for your patience in the matter.
We do apologize for the delayed response.
I have emailed you all the costing involved regarding the query and hope that this helps assist with more information.
Kind Regards
Aricia Kirkpatrick
Service Account Manager