1 reviews | Active since Nov 2013
Bitco Overcharging and No Response
I've been a client to BITCO for some time now, and recently Bitco has been charging me ridiculos amounts for my SIP Trunk. 2 months ago (June 2021), my invoice was over charged by more R8 000, and after a lot of back and forth they awarded me a credit for it.
As if that wasnt enough, this past month end (July 2021) the same thing happened, i was charged and debited R50 000 for an invoice that their Voice team confirmed to be R38 697. I've been calling my account manager Reginald Bishop to no avail, and emailing to no avail, This morning i also email the CEO Jarryd Chatz and the voice team Stephen Lokker and noone is returning my calls. More than R12 000 in error and noone to take responsibility of this, its been 2 days (yesterday and today) noone seems to care.
Thank you for bringing this to our attention.
Please allow me to investigate with the relevant departments and provide you with feedback shortly.
Kind Regards
Vanee Balli
Customer Service Account Manager
Thank you for bringing this to our attention.
Please allow me to investigate with the relevant departments and provide you with feedback shortly.
Kind Regards
Vanee Balli
Customer Service Account Manager
Thank you for your patience in this matter.
Please accept our sincere apology for the inconvenience caused.
BitCo Telecoms charge per individual call and not in increments of a cent. Calls are charged per second billing, with a per minute rate.
The call rates are charged excluding vat and not including VAT.
The value our Voice Team confirmed was excluding VAT.
Kindly note a slight discrepancy has been found on your billing and a further credit will be passed accordingly.
Once again I do apologize for the inconvenience caused.
kind Regards
Vanee Balli
Customer Service Account Manager
Thank you for your patience in this matter.
Please accept our sincere apology for the inconvenience caused.
BitCo Telecoms charge per individual call and not in increments of a cent. Calls are charged per second billing, with a per minute rate.
The call rates are charged excluding vat and not including VAT.
The value our Voice Team confirmed was excluding VAT.
Kindly note a slight discrepancy has been found on your billing and a further credit will be passed accordingly.
Once again I do apologize for the inconvenience caused.
kind Regards
Vanee Balli
Customer Service Account Manager
Thank you for the feedback, I'm still waiting for the feedback on the credit to be passed on my invoice for July. Regardless of how you calculate this, there is a substantial amount to be credited, and the fact that's this is the second month of being debited incorrect amounts is appalling to say the least.
Your customers deserve better, it really makes no sense for Bitco to wait for public complaints before they can attend to serious matters.
Thank you for the feedback, I'm still waiting for the feedback on the credit to be passed on my invoice for July. Regardless of how you calculate this, there is a substantial amount to be credited, and the fact that's this is the second month of being debited incorrect amounts is appalling to say the least.
Your customers deserve better, it really makes no sense for Bitco to wait for public complaints before they can attend to serious matters.