MB
Maretha B
1 reviews | Active since Jul 2019
22 Feb 2021, 13:59
BITCO - NON Existing Client Services
No star, not even one. We decided last year to change our fibre provider due to poor service. What a mistake this was. Bitco is even worse that the previous service provider. We were promised a 4 month lead time, we waited 6 months as they did not forward us the required Covid documentation to sign. Funny how most businesses in South Africa uses Covid as an excuse for poor services. Fiber was eventually installed in January, Bitco immediately raised a debit order but conveniently forgotten to issue an invoice. We had to request copies and waited for a week for arrival. We are paying for a fixed IP address yet 1 month after installation and no details received. We contacted them multiple times but this is truly a joke. Referred from one department to the next. Please don t make the mistake we did. I would cancel this contract today if I could. I do not believe that Bitco understand the term client service.
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BitCo's replyOfficial
22 Feb 2021, 15:47Good afternoon Maretha,
Thank you for taking the time to speak with me.
As per the signed contract, our lead time for business Fibre is 4 - 6 months. Due to the Industry wide Network Freeze, we could only continue with your order from 15/01 when Network Freeze was lifted and handover was received back from our Infrastructure Provider.
We bill in advance for services and billing runs on the 23rd monthly. You can expect to receive your latest invoices and statement tomorrow.
Our Projects Team will be re-sending the handover document shortly, which includes the IP details.
Please accept our sincere apology for the experience to date.
Kind regards,
Thelma Oliphant
Service Account Manager
Thank you for taking the time to speak with me.
As per the signed contract, our lead time for business Fibre is 4 - 6 months. Due to the Industry wide Network Freeze, we could only continue with your order from 15/01 when Network Freeze was lifted and handover was received back from our Infrastructure Provider.
We bill in advance for services and billing runs on the 23rd monthly. You can expect to receive your latest invoices and statement tomorrow.
Our Projects Team will be re-sending the handover document shortly, which includes the IP details.
Please accept our sincere apology for the experience to date.
Kind regards,
Thelma Oliphant
Service Account Manager
Best regards,
BitCo's reply22 Feb 2021, 15:47
Official
Good afternoon Maretha,
Thank you for taking the time to speak with me.
As per the signed contract, our lead time for business Fibre is 4 - 6 months. Due to the Industry wide Network Freeze, we could only continue with your order from 15/01 when Network Freeze was lifted and handover was received back from our Infrastructure Provider.
We bill in advance for services and billing runs on the 23rd monthly. You can expect to receive your latest invoices and statement tomorrow.
Our Projects Team will be re-sending the handover document shortly, which includes the IP details.
Please accept our sincere apology for the experience to date.
Kind regards,
Thelma Oliphant
Service Account Manager
Thank you for taking the time to speak with me.
As per the signed contract, our lead time for business Fibre is 4 - 6 months. Due to the Industry wide Network Freeze, we could only continue with your order from 15/01 when Network Freeze was lifted and handover was received back from our Infrastructure Provider.
We bill in advance for services and billing runs on the 23rd monthly. You can expect to receive your latest invoices and statement tomorrow.
Our Projects Team will be re-sending the handover document shortly, which includes the IP details.
Please accept our sincere apology for the experience to date.
Kind regards,
Thelma Oliphant
Service Account Manager
Best regards,