Bitco ISP sevices

Bitco's Service has in the last 2 years gone down the drain so far, I'm not sure if they can ever recover from it again.

We have multiple services from them, anything from fibre to voip at a number of sites all over South Africa.

Unfortunately, the services, specifically the voip and LTE services has been so bad over the last 2 years, that I had to log a call every single day. Where the general answer was, please reboot the system.

After the reboot, it will work again for a time, and then same thing (Keeping in mind, this is multiple sites, some with new equipment)

It got so bad, that our company name started getting bad feedback because of the Bitco services failing constantly.

We made the call to start moving our services to another provider, and with this Bitco went from bad to worse. With every cancelation they have another excuse.

I understand process and procedures, but what they are doing , and the lack of standard, is absolutely ridicules.

I requested a cancelation for 2 sites, they sent confirmation of the cancelation, with the date it will be cancels on email. a Month after the cancelation, I receive an invoice for one of the two sites. On querying this, and they say that they never received the cancelation request.

On querying this, they say the request was not done correctly, so they did not cancel the service. When asked, how they then cancelled the second service on the initial request, and asking why they would then confirm the cancelation date if it was not done correctly, they ignore the question completely, and go back to, no but it was not done correctly....

Their own staff also does not last with all the lies. We have had 4 or 5 account managers in the last two years, every time just getting a notification when we try get feedback (I left the company, or this week is my last week).

I have no confidence in Bitco and there services any more and can not advise any of it.

7 years back when we started with them they were great and assisted. Today, as it stands, stay away as far as possible.