AP
Armand P
1 reviews | Active since Oct 2017
20 Jul 2020, 14:20
Bitco: friend or foe
Today I woke up and wanted to work online just to find my account has been suspended. Payment was made last month and now a ticket request to activate my line again was send to tell me it will be sorted within 48hrs which I find utterly unrealistic because the problem is not on my side but with the accounts dept of bitco. Im totally disgusted in the way they treat their customers with regards to this. I know my line has been paid and it totally unfair that it has been suspended. Right now I believe that if I could rate them in the minus I would have done so.
Helpful (0)
Replies (3)0
Replies (3)
BitCo's replyOfficial
20 Jul 2020, 14:38Good day Armand
Thank you for bringing this to our attention.
Please allow me to investigate and I will be in contact with you shortly.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for bringing this to our attention.
Please allow me to investigate and I will be in contact with you shortly.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's reply20 Jul 2020, 14:38
Official
Good day Armand
Thank you for bringing this to our attention.
Please allow me to investigate and I will be in contact with you shortly.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for bringing this to our attention.
Please allow me to investigate and I will be in contact with you shortly.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's replyOfficial
20 Jul 2020, 14:58Good day Armand
I tried making contact with you on the provided number with no luck.
I would like to make contact to discuss what happened, however the link has been restored and should be back online.
Please let me know if there is anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
I tried making contact with you on the provided number with no luck.
I would like to make contact to discuss what happened, however the link has been restored and should be back online.
Please let me know if there is anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's reply20 Jul 2020, 14:58
Official
Good day Armand
I tried making contact with you on the provided number with no luck.
I would like to make contact to discuss what happened, however the link has been restored and should be back online.
Please let me know if there is anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
I tried making contact with you on the provided number with no luck.
I would like to make contact to discuss what happened, however the link has been restored and should be back online.
Please let me know if there is anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
AP
Armand P's updateReviewer Update
20 Jul 2020, 16:38Hi Morne
Possible if you can call me on ***
Possible if you can call me on ***
AP
Armand P's update20 Jul 2020, 16:38
Reviewer Update
Hi Morne
Possible if you can call me on ***
Possible if you can call me on ***