1 reviews | Active since Jun 2016
Bitco failure to provide service
We currently have 4 difert premices running bitco fibre, we have been having an exceptionally bad time with the provider as all fults get blamed on their upstream provider(there is absolutely no ownership of any problems). One of these was off for 3 weeks on for two days and this is now 3 weeks on from that point, another one has been off for a week on for a week of another almost seems like it's planned at this point. We have previously complained to bitco and get given a measly amount reimbur*****t, not even 10% of monthly fee when the service is non existant. At this point they are costing the business more that they could ever imagine but they don't care as thay forse you to sign contract - to bitco call me to sort out your issues and take ownership of the trouble you cause your inability to provide is costing us clientell
Please accept our sincere apology for the experience to date. A meeting was held recently between us and your Management Team earlier this month. We explained that there is currently a delay in resolving faults in the Kempton Park and Isando areas respectively. We are actively engaging and working extremely closely with the upstream provider around these delays.
A temporary data and voice LTE were provided to your Head Office as a sign of good faith to ensure continuity of some of your services.
Updates have been provided on the tickets logged and we have reiterated the importance of having your services reinstated urgently.
We would be more than happy to arrange another meeting with you included to discuss further.
Regards
Vanee Balli
Customer Service Manager
Please accept our sincere apology for the experience to date. A meeting was held recently between us and your Management Team earlier this month. We explained that there is currently a delay in resolving faults in the Kempton Park and Isando areas respectively. We are actively engaging and working extremely closely with the upstream provider around these delays.
A temporary data and voice LTE were provided to your Head Office as a sign of good faith to ensure continuity of some of your services.
Updates have been provided on the tickets logged and we have reiterated the importance of having your services reinstated urgently.
We would be more than happy to arrange another meeting with you included to discuss further.
Regards
Vanee Balli
Customer Service Manager