BITCO Bites the dust

So I get a email back at 4:55 am stating that they have checked everything , so obviously they had technicians out in site while I was a sleep cause I didn’t see them or hear them , they also stated that the line is in normal perimeters SO LET ME UNDERSTAND YOUR STATEMENT ITS NORMAL TO HAVE THE LINE DROP CONNECTION 3 or 4 TIMES A DAY and that what your technician said to me a few nights ago about you people having line speed problem and drop offs that’s just the way it is ALSO ITS NORMAL THAT MY LINE SPEED WHICH I PAY R1400 a month for to now be half YOU GUYS ARE HAPPY WITH HIS TYPE OF SERVICE , WELLLLLLLLL I’m not happy I don’t pay every month on time to get a service which is on sometimes in the day and when it’s on only running at half speed , I don’t pay the half amount or in bits in pieces like the service you are currently HAPPY TO GIV ME , YOUR EMAIL TO ME AT 4 am SAYS THATS YOUR SERVICE AND ITS NORMAL

it’s was a half asss inspection done in the middle of the night and brushed off , all you people did was ping the lines and are happy with those results well WOULD IT SUIT U IF I PAID YOU LIKE YOU GIGIVE ME A INTERNET SERVICE IN BITS AND PIECES SOMETIMES AND in HALF DO YOU ACCEPT THOSE TERMS ???? So either your technicians that told me your service has. Got problems a few nights ago is clueless or you happy to give me a substandard service , this problem has only been like this for the last three weeks so don’t tell me it’s normal

So now a technician or someone from Bitco calls me , trying to tell me that it’s best effort , so let me understand , it’s best effort to have line drop offs 4-5 times a day , he calls me to ask what the problem is ? Really really really did the last email the last two posts above and the post on Facebook not explain clearly the problem , no they called thinking they could just sooth it over and I would roll over and take it , let me explain the problem MORE USERS MORE SALES AND THE COMPANY DOESNT WANT TO SLEND MONEYY ON INFRASTRUCTURE TO ACCOMODATE THE NEW INFLUX of clients so the current clients all suffer our speed are slower our lines are intermittent and our service is shocking and then they just hire techies for the sake of maiming the phone lines who have no real clue how to help or speak properly to clients , instead of looking after your current clients correctly RELLY SAD BECAUSE I was EXTREMELY HAPPY WITH YOU GUYS AND OUT OF ALL THE ISPS IVE BEEN WITH YOU GUYS WERE YHE BEST BUUUUT NOW THAT YOUVE GROWN ITS ALL GONE FOR A BALL OF ........

Ohh gosh also when I asked what the solution is because I pay R1400 for 1 gb package he starts to suggest a slower package wow wow wow so the answer isnt we will try help you , it’s take a even slower package so you can really get shafted WOW

Thank you for your response JARRYD , so 8nstead if trying to investigate properly , instead of trying to fix the problem you now decide that to silence he customer it’s best to terminate the service , I NEVER ASKED TO BE TERMINATED I MEARLY ASKED FOR A SOLUTION , I ALSO NEVER WAMTED TO COME TO HELLO PETER I CALLED YOUR OFFICES THREE TIMES AMD SENT AN EMAIL , SO I have taken your response and posted it to all the groups I’m on in Facebook , let’s see how Joe public feels about Bitco and how they deal with issues , all I Asked for was a Solution

And if you feel that my complaints don’t warrant a response , fair enough but at least have the decency to call me in person and explain your reasons for deciding that’s it’s easier to terminate your clients internet than fix the issues , or is that to much to ask