AG
Armand G
1 reviews | Active since Jun 2019
01 Jun 2019, 09:26
BitCo - Bad Service and billed me for something I didnt even use!
BitCo ISP Fiber company let me down recently. They were very quick to accept my payment details and they outsourced the fibre installation (which I had to pay R1500 for). But then I waited over 3 weeks to receive my connection details and it seems like the representative I was working with simply went on holiday...! I would avoid BitCo Fibre because of the startup fees to begin with. Then I didnt even use the fiber and switched to VOX instead and was online within a few days. I dont understand why I should still pay the installation fee for BitCo's installation when I am not even using them anymore! Be careful what you fill in because they managed to get a debit order going out of my details....
Helpful (0)
Replies (5)0
Replies (5)
BitCo's replyOfficial
01 Jun 2019, 13:59Good day Armand
Thank you for bringing this to our attention.
Please allow us to investigate and we will provide feedback as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for bringing this to our attention.
Please allow us to investigate and we will provide feedback as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's reply01 Jun 2019, 13:59
Official
Good day Armand
Thank you for bringing this to our attention.
Please allow us to investigate and we will provide feedback as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for bringing this to our attention.
Please allow us to investigate and we will provide feedback as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's replyOfficial
03 Jun 2019, 09:06Good day Armand
Thank you for taking my call.
As discussed, with the information provided, we will do a full investigation of the situation and we will provide and update as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for taking my call.
As discussed, with the information provided, we will do a full investigation of the situation and we will provide and update as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's reply03 Jun 2019, 09:06
Official
Good day Armand
Thank you for taking my call.
As discussed, with the information provided, we will do a full investigation of the situation and we will provide and update as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for taking my call.
As discussed, with the information provided, we will do a full investigation of the situation and we will provide and update as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
AG
Armand G's updateReviewer Update
03 Jun 2019, 09:59Great thanks!
AG
Armand G's update03 Jun 2019, 09:59
Reviewer Update
Great thanks!
AG
Armand G's updateReviewer Update
09 Jun 2019, 09:32I was very impressed, Bitco did an investigation and refunded my money! Which I think is a great move for both because now I can trust to do business with them in the nearer future. Thanks for the professional service!
AG
Armand G's update09 Jun 2019, 09:32
Reviewer Update
I was very impressed, Bitco did an investigation and refunded my money! Which I think is a great move for both because now I can trust to do business with them in the nearer future. Thanks for the professional service!
AG
Armand G's updateReviewer Update
12 Jun 2019, 10:18See updated review here: https://www.hellopeter.com/bitco/reviews/bitco-refunded-my-money-***
AG
Armand G's update12 Jun 2019, 10:18
Reviewer Update
See updated review here: https://www.hellopeter.com/bitco/reviews/bitco-refunded-my-money-***