RV
Rene V
1 reviews | Active since Nov 2019
04 Nov 2021, 08:35
Bitco and Vumatell...who is at fault?
Bitco is my service provide and in turn, Vumatell are their service provide. Been without internet this whole week. Bitco says the problem is with Vumatell... Yet, no feedback from Bitco...We can't contact Vumatell telephonically but only on a whatsapp...and have not received any feedback...Bitco says they are waiting on Vumatell and will get back to us...which does not happen. Had to borrow an LTE from a friend just so my business can run Phoned Bitco numerous times with promises they will call back..but not ONCE have they actually returned a call So have no idea what is going on or when I can expect to have a service which I pay in exces of R 1500 a month for, to be working again. At least one thing that is constant with Bitco, is their monthly debit order deduction....which goes off like clock work
Helpful (0)
Replies (7)0
Replies (7)
BitCo's replyOfficial
04 Nov 2021, 08:59Good Morning Rene
Thank you for bringing this our attention.
Please allow me to investigate with the relevant departments and provide feedback shortly.
I do apologize for any inconvenience caused.
Kind Regards
Roanne Subban
Service Account Manager
Thank you for bringing this our attention.
Please allow me to investigate with the relevant departments and provide feedback shortly.
I do apologize for any inconvenience caused.
Kind Regards
Roanne Subban
Service Account Manager
BitCo's reply04 Nov 2021, 08:59
Official
Good Morning Rene
Thank you for bringing this our attention.
Please allow me to investigate with the relevant departments and provide feedback shortly.
I do apologize for any inconvenience caused.
Kind Regards
Roanne Subban
Service Account Manager
Thank you for bringing this our attention.
Please allow me to investigate with the relevant departments and provide feedback shortly.
I do apologize for any inconvenience caused.
Kind Regards
Roanne Subban
Service Account Manager
BitCo's replyOfficial
04 Nov 2021, 09:55Hi Rene
Thank you for your time today. Rene from your offices has confirmed that the link is now up.
Thank you again for your Patience.
Kind Regards
Roanne Subban
Service Account Manager
Thank you for your time today. Rene from your offices has confirmed that the link is now up.
Thank you again for your Patience.
Kind Regards
Roanne Subban
Service Account Manager
BitCo's reply04 Nov 2021, 09:55
Official
Hi Rene
Thank you for your time today. Rene from your offices has confirmed that the link is now up.
Thank you again for your Patience.
Kind Regards
Roanne Subban
Service Account Manager
Thank you for your time today. Rene from your offices has confirmed that the link is now up.
Thank you again for your Patience.
Kind Regards
Roanne Subban
Service Account Manager
RV
Rene V's updateReviewer Update
04 Nov 2021, 10:44No it isn't!!!!!!!!!!
As Ryno explained someone needs to have a look at the line!!!!!!
It drops every couple of minutes, so we are back to square one!!!!!
We using the LTE!!!!!
As Ryno explained someone needs to have a look at the line!!!!!!
It drops every couple of minutes, so we are back to square one!!!!!
We using the LTE!!!!!
RV
Rene V's update04 Nov 2021, 10:44
Reviewer Update
No it isn't!!!!!!!!!!
As Ryno explained someone needs to have a look at the line!!!!!!
It drops every couple of minutes, so we are back to square one!!!!!
We using the LTE!!!!!
As Ryno explained someone needs to have a look at the line!!!!!!
It drops every couple of minutes, so we are back to square one!!!!!
We using the LTE!!!!!
RV
Rene V's updateReviewer Update
04 Nov 2021, 10:45And obviously trying to call ANYONE at Bitco is a waste of airtime and time!
RV
Rene V's update04 Nov 2021, 10:45
Reviewer Update
And obviously trying to call ANYONE at Bitco is a waste of airtime and time!
RV
Rene V's updateReviewer Update
04 Nov 2021, 11:21Suggested to the technician that the router might be faulty as it disconnects from a lan connection every couple of minutes..but the WiFi connection says!
So the technician status they won't replace a router??
Question - Should Bitco - our service provide who's the OWNER of the router, not maintain the router? Or at the very least CHECK the router??
So the technician status they won't replace a router??
Question - Should Bitco - our service provide who's the OWNER of the router, not maintain the router? Or at the very least CHECK the router??
RV
Rene V's update04 Nov 2021, 11:21
Reviewer Update
Suggested to the technician that the router might be faulty as it disconnects from a lan connection every couple of minutes..but the WiFi connection says!
So the technician status they won't replace a router??
Question - Should Bitco - our service provide who's the OWNER of the router, not maintain the router? Or at the very least CHECK the router??
So the technician status they won't replace a router??
Question - Should Bitco - our service provide who's the OWNER of the router, not maintain the router? Or at the very least CHECK the router??
RV
Rene V's updateReviewer Update
04 Nov 2021, 11:23Sooooo.....as Bitco is waiting on Vumatel...as stayed BY Bitco...NOTHING is being done...as according to your feedback...Vumatel is at fault!!
Mmmmm...interesting....hope Vumatel will fix Bitco's router at my property within the next couple of.....dont know, weeks? Months?
Mmmmm...interesting....hope Vumatel will fix Bitco's router at my property within the next couple of.....dont know, weeks? Months?
RV
Rene V's update04 Nov 2021, 11:23
Reviewer Update
Sooooo.....as Bitco is waiting on Vumatel...as stayed BY Bitco...NOTHING is being done...as according to your feedback...Vumatel is at fault!!
Mmmmm...interesting....hope Vumatel will fix Bitco's router at my property within the next couple of.....dont know, weeks? Months?
Mmmmm...interesting....hope Vumatel will fix Bitco's router at my property within the next couple of.....dont know, weeks? Months?
RV
Rene V's updateReviewer Update
05 Nov 2021, 09:34Sad that I had to rant and rave like this for my issues to be resolved
Thank you to hellopeter for this awesome and helpful platform
Technician Mark from Bitco, thank You for your friendly and efficient assistance yesterday. Was a pleasure dealing with you and thank you for explaining while storting out the problem.
Thank you to hellopeter for this awesome and helpful platform
Technician Mark from Bitco, thank You for your friendly and efficient assistance yesterday. Was a pleasure dealing with you and thank you for explaining while storting out the problem.
RV
Rene V's update05 Nov 2021, 09:34
Reviewer Update
Sad that I had to rant and rave like this for my issues to be resolved
Thank you to hellopeter for this awesome and helpful platform
Technician Mark from Bitco, thank You for your friendly and efficient assistance yesterday. Was a pleasure dealing with you and thank you for explaining while storting out the problem.
Thank you to hellopeter for this awesome and helpful platform
Technician Mark from Bitco, thank You for your friendly and efficient assistance yesterday. Was a pleasure dealing with you and thank you for explaining while storting out the problem.