MD
Mduduzi D
1 reviews | Active since Jun 2021
04 Jun 2021, 15:56
Bitco
Bitco Home is very hostile to it's customers, they didn't bother to explain that I needed to pay more for fibre because I relocated and they suspended my account. Now I've paid the difference and I literally have to beg for a reconnection. It's awful. All I needed was someone to say "hey you need to pay more now" or "are you aware that your package has increased". They just said you're short of X amount and they immediately switch off. Can't do any work now.
Helpful (0)
Replies (5)0
Replies (5)
BitCo's replyOfficial
04 Jun 2021, 16:58Good afternoon Mduduzi,
Thank you for bringing this to our attention.
Kindly allow me to investigate with the relevant department and feedback will be provided.
Please accept my sincerest apologies for the inconvenience caused.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Thank you for bringing this to our attention.
Kindly allow me to investigate with the relevant department and feedback will be provided.
Please accept my sincerest apologies for the inconvenience caused.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Best regards,
BitCo's reply04 Jun 2021, 16:58
Official
Good afternoon Mduduzi,
Thank you for bringing this to our attention.
Kindly allow me to investigate with the relevant department and feedback will be provided.
Please accept my sincerest apologies for the inconvenience caused.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Thank you for bringing this to our attention.
Kindly allow me to investigate with the relevant department and feedback will be provided.
Please accept my sincerest apologies for the inconvenience caused.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Best regards,
BitCo's replyOfficial
04 Jun 2021, 17:39Dear Mduduzi,
Reactivation of your account has been requested however, this does not happen instantly.
When moving once-off fees apply, as this is dependent on what infrastructure you have in your home. The charges applicable are outlined and accepted before placing your new order on our website.
After further investigation with our Accounts Team, it has been found that proof of payment was sent directly to us via your banking app. Kindly note that in order for us to reactivate your services timeously, going forward please send the proof of payment from your e-mail address to ***
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Reactivation of your account has been requested however, this does not happen instantly.
When moving once-off fees apply, as this is dependent on what infrastructure you have in your home. The charges applicable are outlined and accepted before placing your new order on our website.
After further investigation with our Accounts Team, it has been found that proof of payment was sent directly to us via your banking app. Kindly note that in order for us to reactivate your services timeously, going forward please send the proof of payment from your e-mail address to ***
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Best regards,
BitCo's reply04 Jun 2021, 17:39
Official
Dear Mduduzi,
Reactivation of your account has been requested however, this does not happen instantly.
When moving once-off fees apply, as this is dependent on what infrastructure you have in your home. The charges applicable are outlined and accepted before placing your new order on our website.
After further investigation with our Accounts Team, it has been found that proof of payment was sent directly to us via your banking app. Kindly note that in order for us to reactivate your services timeously, going forward please send the proof of payment from your e-mail address to ***
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Reactivation of your account has been requested however, this does not happen instantly.
When moving once-off fees apply, as this is dependent on what infrastructure you have in your home. The charges applicable are outlined and accepted before placing your new order on our website.
After further investigation with our Accounts Team, it has been found that proof of payment was sent directly to us via your banking app. Kindly note that in order for us to reactivate your services timeously, going forward please send the proof of payment from your e-mail address to ***
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Best regards,
MD
Mduduzi D's updateReviewer Update
04 Jun 2021, 17:54Hi Alicia, so I actually did send the POP directly from my email address. I find it very unfortunate that I get switched off instantly without being given a chance to make things right because I really didn't know. I then comply and pay right away and now I have to be without internet all weekend because your accounts department doesn't work over weekends. I feel really hard done by Bitco.
MD
Mduduzi D's update04 Jun 2021, 17:54
Reviewer Update
Hi Alicia, so I actually did send the POP directly from my email address. I find it very unfortunate that I get switched off instantly without being given a chance to make things right because I really didn't know. I then comply and pay right away and now I have to be without internet all weekend because your accounts department doesn't work over weekends. I feel really hard done by Bitco.
MD
Mduduzi D's updateReviewer Update
04 Jun 2021, 18:13Hi again Aricia.
I have been switched on, as much as I'm very grateful for your much needed intervention. We shouldn't have to fight to be reinstalled.
Please relay the message to accounts. I wouldn't be back on if you didn't intervene. For that I thank you.
I have been switched on, as much as I'm very grateful for your much needed intervention. We shouldn't have to fight to be reinstalled.
Please relay the message to accounts. I wouldn't be back on if you didn't intervene. For that I thank you.
MD
Mduduzi D's update04 Jun 2021, 18:13
Reviewer Update
Hi again Aricia.
I have been switched on, as much as I'm very grateful for your much needed intervention. We shouldn't have to fight to be reinstalled.
Please relay the message to accounts. I wouldn't be back on if you didn't intervene. For that I thank you.
I have been switched on, as much as I'm very grateful for your much needed intervention. We shouldn't have to fight to be reinstalled.
Please relay the message to accounts. I wouldn't be back on if you didn't intervene. For that I thank you.
BitCo's replyOfficial
07 Jun 2021, 15:56Dear Mduduzi,
Thank you for the feedback.
The above has been addressed with our accounts team.
I do once again apologize for the delayed response and the inconvenience caused on Friday.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Thank you for the feedback.
The above has been addressed with our accounts team.
I do once again apologize for the delayed response and the inconvenience caused on Friday.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Best regards,
BitCo's reply07 Jun 2021, 15:56
Official
Dear Mduduzi,
Thank you for the feedback.
The above has been addressed with our accounts team.
I do once again apologize for the delayed response and the inconvenience caused on Friday.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Thank you for the feedback.
The above has been addressed with our accounts team.
I do once again apologize for the delayed response and the inconvenience caused on Friday.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Best regards,