Beware of Bitco...

There comes a time in your life when you realize that poor service isn't even enough to describe certain companies.

Bitco was referred to me on a community forum group. I contacted the sales lady in my town and was told that Bitco is fast and reliable internet.

I use my wifi for everything. For work, for streaming and downloading. It is an essential part of my home.

Bitco sent through a group of technicians to my home on the 19th of December. What a terrible experience. The case is is being investigated by the police and I am in the process of getting a private investigator involved. Once this is done, I will update my review. But for now,et us stick to the poor service provided.

I started complaining about my wifi and the connectivity issues I am facing on the 20th, the day after installation. My phones struggles to stay connected. Contastly switching between wifi and mobile data. This is odd, considering I have a 30mbps line. Things should be fast. My laptop and smart tv refused to connect and once connected, disconnected a few minutes later.

After numerous emails, of which I have kept all. And long phone calls. I was told that the wifi does not not support 3rd party devices. I cannot help but LAUGH in frustration. My pc is seen as third party device, the device I use my internet for for work. So my cellphone is not a third party device?according to Bitco and their team of managers who use a set of pre designed responses, only my mobile phone should connect without problems and then they keeping their end of the deal.

This is utter nonsense. Wireless internet is made for home use. LAPTOPS , CELLPHONES, SMART TVS AND OTHER SMART DEVICES.

I called Bitco again on the 24th to confirm that even my phones are having connectivity issues. This call can be made available to Bitcos ridiculous service team.

So, 7 days in and every day I Have had a problem. According to the Consumer Protection Act, we as consumers are protected against these types of occurrences. Companies that see you stuf and do not provide the actual service promised.

Yes, I signed a contract. But my contract was signed for a 30mbps line that I can use in my HOME at any given time without connectivity issues and problems daily, hourly and every minute.

Bitco can come and fetch their equipment. I will not pay a CENT to a company that promises services and gives nothing but problems.

I just wish I could get back all I lost in the process, because I have lost more than a few days without internet.

Beware of Bitco. Not every company truly delivers what they promise.

This is not my first review. Nor will it be my last.

Bitco, stop *****ing from you clients. Promising a service and giving a client this is pure theft.

Appealing and simply disgusting.