rR
rocco R
1 reviews | Active since Sept 2011
06 Oct 2015, 16:06
Been client for 2 days and already no support
Been trying to get assistance with my internet for the past 20 hours but no help. Been able to get through a few time but due to bad lines i have had to call and call multiple times and this has already cost me R100 in airtime
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BitCo's replyOfficial
06 Oct 2015, 17:09Hello roccorad,
We have investigated this complaint and found that support is assisting you with reprogramming the router you reset.
We strongly discourage users resetting their router as this is a managed service offered by BitCo and self-management hinders our ability to maintain standard functionality and to provide adequate support.
We encourage emails for logging support queries as they are far more reliable and an excellent record of chronological order.
We shall update this post once all is resolved.
We have investigated this complaint and found that support is assisting you with reprogramming the router you reset.
We strongly discourage users resetting their router as this is a managed service offered by BitCo and self-management hinders our ability to maintain standard functionality and to provide adequate support.
We encourage emails for logging support queries as they are far more reliable and an excellent record of chronological order.
We shall update this post once all is resolved.
BitCo's reply06 Oct 2015, 17:09
Official
Hello roccorad,
We have investigated this complaint and found that support is assisting you with reprogramming the router you reset.
We strongly discourage users resetting their router as this is a managed service offered by BitCo and self-management hinders our ability to maintain standard functionality and to provide adequate support.
We encourage emails for logging support queries as they are far more reliable and an excellent record of chronological order.
We shall update this post once all is resolved.
We have investigated this complaint and found that support is assisting you with reprogramming the router you reset.
We strongly discourage users resetting their router as this is a managed service offered by BitCo and self-management hinders our ability to maintain standard functionality and to provide adequate support.
We encourage emails for logging support queries as they are far more reliable and an excellent record of chronological order.
We shall update this post once all is resolved.