1 reviews | Active since May 2012
Atrocious service
I have to move out of my current rental property which currently has ADSL, the new rental property I would like to sign a lease for doest have Telkom lines in the area due to cable theft. So I wanted someone to arrange that someone come do a signal scan so I can sign my lease and then only take out the contract with BitCo, I cant sign a lease if I don't have any means to connect to the internet besides mobile data which is expensive and don't offer any affordable uncapped solutions. Nadine Dreyer was suppose to speak to a manager and explain my problem and ask if they would help me. I told Nadine I would be willing to pay a callout fee so that they wouldn't be out of pocket with my request. Nadine said sorry they cant help me, I asked her which manager she spoke to but she's not replying to that. I cant see how a company cant do a simply request like this to gain a client. Please have a Manager call me if you want my business of a 10mb home wireless package with voice service.
This notification serves to acknowledge your complaint. We will investigate further internally to ensure we have all the facts around this claim.
As per your request, a manager will call you once we have concluded our investigation.
It must be note however that our call centre representatives are under strict instructions to adhere to our process so, rightfully, Nadine would have had to escalate your request to management. That being said, we will confirm your request was escalated and how much time you have allowed to transpire before logging this complaint as this specific request would involve executive management to reach a decision and could therefore take up to a full working day to reach resolution. This is not because we don't value your business, but rather because we value ALL of our business and there are many considerations to make to ensure we can stick to all our lead times as well as accommodate your request without negatively affecting other customers.
Let us conclude our investigations and we will revert back to you soonest.
This notification serves to acknowledge your complaint. We will investigate further internally to ensure we have all the facts around this claim.
As per your request, a manager will call you once we have concluded our investigation.
It must be note however that our call centre representatives are under strict instructions to adhere to our process so, rightfully, Nadine would have had to escalate your request to management. That being said, we will confirm your request was escalated and how much time you have allowed to transpire before logging this complaint as this specific request would involve executive management to reach a decision and could therefore take up to a full working day to reach resolution. This is not because we don't value your business, but rather because we value ALL of our business and there are many considerations to make to ensure we can stick to all our lead times as well as accommodate your request without negatively affecting other customers.
Let us conclude our investigations and we will revert back to you soonest.