AK
Arthur K
1 reviews | Active since Mar 2009
07 Dec 2021, 15:14
Assistance required one last time
We have cancelled two fibre links with BitCo. I have requested cancellation confirmation letters via email multiple times which goes unanswered/ignored and I have phoned to request this but am always transferred and call is dropped (5 times within the last 20 minutes).
My request is simple: (1)Confirmation of cancellations; (2)Early release of the fibre lines.
Helpful (0)
Replies (7)0
Replies (7)
BitCo's replyOfficial
07 Dec 2021, 15:57Good Dat Arthur,
Thank you for your mail.
Kindly allow me to follow up and provide you with feedback shortly.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Thank you for your mail.
Kindly allow me to follow up and provide you with feedback shortly.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Best regards,
BitCo's reply07 Dec 2021, 15:57
Official
Good Dat Arthur,
Thank you for your mail.
Kindly allow me to follow up and provide you with feedback shortly.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Thank you for your mail.
Kindly allow me to follow up and provide you with feedback shortly.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Best regards,
BitCo's replyOfficial
07 Dec 2021, 16:42 Good Day Arthur,
Please take note that communication has been provided on ticket BIT331493 advising that the cancellation has been processed as of 31/12/2021 on the 30th of Nov 2021.
The line will be released on the 31st of Dec 2021.
I am following up with our team to see if we can assist in releasing the link sooner.
Feedback will be provided as soon as possible.
Kind regards
Aricia Kirkpatrick
Service Account Manager
Please take note that communication has been provided on ticket BIT331493 advising that the cancellation has been processed as of 31/12/2021 on the 30th of Nov 2021.
The line will be released on the 31st of Dec 2021.
I am following up with our team to see if we can assist in releasing the link sooner.
Feedback will be provided as soon as possible.
Kind regards
Aricia Kirkpatrick
Service Account Manager
Best regards,
BitCo's reply07 Dec 2021, 16:42
Official
Good Day Arthur,
Please take note that communication has been provided on ticket BIT331493 advising that the cancellation has been processed as of 31/12/2021 on the 30th of Nov 2021.
The line will be released on the 31st of Dec 2021.
I am following up with our team to see if we can assist in releasing the link sooner.
Feedback will be provided as soon as possible.
Kind regards
Aricia Kirkpatrick
Service Account Manager
Please take note that communication has been provided on ticket BIT331493 advising that the cancellation has been processed as of 31/12/2021 on the 30th of Nov 2021.
The line will be released on the 31st of Dec 2021.
I am following up with our team to see if we can assist in releasing the link sooner.
Feedback will be provided as soon as possible.
Kind regards
Aricia Kirkpatrick
Service Account Manager
Best regards,
AK
Arthur K's updateReviewer Update
07 Dec 2021, 17:23Hi Aricia,
We need confirmation of cancellation letters for each link please as we need to submit along with transfer. We really need early release as well please to have this completed prior to network freeze, I can't see that would be a problem as the services have already been paid for in full.
We need confirmation of cancellation letters for each link please as we need to submit along with transfer. We really need early release as well please to have this completed prior to network freeze, I can't see that would be a problem as the services have already been paid for in full.
AK
Arthur K's update07 Dec 2021, 17:23
Reviewer Update
Hi Aricia,
We need confirmation of cancellation letters for each link please as we need to submit along with transfer. We really need early release as well please to have this completed prior to network freeze, I can't see that would be a problem as the services have already been paid for in full.
We need confirmation of cancellation letters for each link please as we need to submit along with transfer. We really need early release as well please to have this completed prior to network freeze, I can't see that would be a problem as the services have already been paid for in full.
AK
Arthur K's updateReviewer Update
07 Dec 2021, 17:34There are 2 lines in question:
H12174 - Mrs Amanda Ellis
H14031 - Mr Walter Fraser
H12174 - Mrs Amanda Ellis
H14031 - Mr Walter Fraser
AK
Arthur K's update07 Dec 2021, 17:34
Reviewer Update
There are 2 lines in question:
H12174 - Mrs Amanda Ellis
H14031 - Mr Walter Fraser
H12174 - Mrs Amanda Ellis
H14031 - Mr Walter Fraser
BitCo's replyOfficial
07 Dec 2021, 17:47Good evening
Thank you.
The Information provided will be sent to Aricia.
Further communication will be made via Email.
Kind regards
Roanne
Service Account Manager
Thank you.
The Information provided will be sent to Aricia.
Further communication will be made via Email.
Kind regards
Roanne
Service Account Manager
Best regards,
BitCo's reply07 Dec 2021, 17:47
Official
Good evening
Thank you.
The Information provided will be sent to Aricia.
Further communication will be made via Email.
Kind regards
Roanne
Service Account Manager
Thank you.
The Information provided will be sent to Aricia.
Further communication will be made via Email.
Kind regards
Roanne
Service Account Manager
Best regards,
BitCo's replyOfficial
08 Dec 2021, 08:35Good Morning Arthur,
I trust this mail finds you well.
I have sent you an email directly with the letter attached.
We are waiting on feedback from the FNO regarding the release of the numbers.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
I trust this mail finds you well.
I have sent you an email directly with the letter attached.
We are waiting on feedback from the FNO regarding the release of the numbers.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Best regards,
BitCo's reply08 Dec 2021, 08:35
Official
Good Morning Arthur,
I trust this mail finds you well.
I have sent you an email directly with the letter attached.
We are waiting on feedback from the FNO regarding the release of the numbers.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
I trust this mail finds you well.
I have sent you an email directly with the letter attached.
We are waiting on feedback from the FNO regarding the release of the numbers.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Best regards,
BitCo's replyOfficial
10 Dec 2021, 10:17Good Day Arthur,
I trust this mail finds you well.
Both links have been released as requested and the requested documentation has been provided to you.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
I trust this mail finds you well.
Both links have been released as requested and the requested documentation has been provided to you.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Best regards,
BitCo's reply10 Dec 2021, 10:17
Official
Good Day Arthur,
I trust this mail finds you well.
Both links have been released as requested and the requested documentation has been provided to you.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
I trust this mail finds you well.
Both links have been released as requested and the requested documentation has been provided to you.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Best regards,