5 whole days no internet

Good day

I have no internet at home for 5 full days. We logged a call on the Tuesday. With almost 10 calls with different agents, multiple reboots and resets over the phone no one is able to fix it. After 3 days of back and forth on the phone a technician finally comes to check and says it’s a vumatel issue and vumatel will come in 72 hours. I’ve already had no internet for 4 days at this point. Finally a vumatel technician comes on day 5 with no laptop to test the lab. Our laptops don’t have lab ports. After 10 minutes says it’s not a vumatel issue it’s bitco. We then call bitco and still no one is able to fix my internet. This is unacceptable service. But the second payment is a minute late it gets disconnected that same day yet we can’t even be assisted for 5 whole days disrupting any work. And no one cares to help and fix it but rather give the same 5 steps in their manual 20times a call. We speak to the supervisor who asks to do the same 5 steps we’ve been doing for the passed 4 days. Still no help. Every time they say their going to call back with feedback they don’t. We’ve spent more money on airtime calling and bring on hold that the actual service fee for the month.

I refuse to pay for 5 days where no one is actually solving the problem