NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Billy G Goldreef City
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Hellopeter has tracked Billy G Goldreef City across 13 reviews. Billy G Goldreef City hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Billy G Goldreef City? Write a review to help others decide.
Recent reviews (4)
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Share Your Experience1 reviews | Active since Feb 2020
Complaint Regarding Poor Service and Food Quality on Mother’s Day
I hope you are well. I am writing to formally express my disappointment regarding the extremely poor experience my group of 17 people had at your restaurant on Mother’s Day. Gold Reef City Billy G Unfortunately, the food and service were very disappointing: * The beef stew was not properly cooked. * The oxtail had a very unpleasant smell and tasted as though the meat was old. * The chicken was dry and had no taste. * The meat overall was not well cooked and had a funny smell. * Two members of our group became sick and vomited after eating. * For a table of 17 people, we were only given one jar of water. * The service from the staff was very poor throughout our visit. This experience was unacceptable, especially for an occasion meant to celebrate Mother’s Day. We paid expecting quality food, good service, and the “special” experience we were told about, but unfortunately none of this was delivered. Kind regards, [Vuyo]
1 reviews | Active since Feb 2020
Complaint Regarding Poor Service and Food Quality on Mother’s Day
I hope you are well. I am writing to formally express my disappointment regarding the extremely poor experience my group of 17 people had at your restaurant on Mother’s Day. Gold Reef City Billy G Unfortunately, the food and service were very disappointing: * The beef stew was not properly cooked. * The oxtail had a very unpleasant smell and tasted as though the meat was old. * The chicken was dry and had no taste. * The meat overall was not well cooked and had a funny smell. * Two members of our group became sick and vomited after eating. * For a table of 17 people, we were only given one jar of water. * The service from the staff was very poor throughout our visit. This experience was unacceptable, especially for an occasion meant to celebrate Mother’s Day. We paid expecting quality food, good service, and the “special” experience we were told about, but unfortunately none of this was delivered. Kind regards, [Vuyo]
1 reviews | Active since Dec 2017
NIGHTMARE AT GOLD REEF CITY
Absolutely terrible experience. We booked a section the private area for my mum's 72 Birthday. Worst decision of my life. Her evening was completely ruined. The other group that booked next to us, took over the entire section without any consideration. They had large photographic equipment, bright flashes and the worst part is they had their own programme that took over an hour that was so loud that we could not even hear ourselves. Their entire programme ran from around 19:15 to 9:15pm. During this time they even closed the door to the private section limiting our movements. We complained politely to the staff, nothing was really done as their actions continued. Only up until about 5mins before they actually stopped did someone from your management speak to them, didn't stop them, didn't advise them of their utter inconsideration, just spoke to them. Around 9:15pm they stopped and then we were allowed to freely move, the buffet was closing up at 10pm. We were 15 paying customers you were trapped in a corner unable to enjoy my mum's birthday because Billy G and their staff lacked the consideration and competency to deal with an absolutely ********** situation. My mum cried almost the entire night. Thank you Billy G for totally ruining a 72 year olds birthday. I WILL NEVER EVER VISIT, SUPPORT OR RECOMMEND YOUR ESTABLISHMENT, in fact, I WILL ALL I CAN DO DISSUADE ANYONE FROM VISITING.
1 reviews | Active since Dec 2017
NIGHTMARE AT GOLD REEF CITY
Absolutely terrible experience. We booked a section the private area for my mum's 72 Birthday. Worst decision of my life. Her evening was completely ruined. The other group that booked next to us, took over the entire section without any consideration. They had large photographic equipment, bright flashes and the worst part is they had their own programme that took over an hour that was so loud that we could not even hear ourselves. Their entire programme ran from around 19:15 to 9:15pm. During this time they even closed the door to the private section limiting our movements. We complained politely to the staff, nothing was really done as their actions continued. Only up until about 5mins before they actually stopped did someone from your management speak to them, didn't stop them, didn't advise them of their utter inconsideration, just spoke to them. Around 9:15pm they stopped and then we were allowed to freely move, the buffet was closing up at 10pm. We were 15 paying customers you were trapped in a corner unable to enjoy my mum's birthday because Billy G and their staff lacked the consideration and competency to deal with an absolutely ********** situation. My mum cried almost the entire night. Thank you Billy G for totally ruining a 72 year olds birthday. I WILL NEVER EVER VISIT, SUPPORT OR RECOMMEND YOUR ESTABLISHMENT, in fact, I WILL ALL I CAN DO DISSUADE ANYONE FROM VISITING.
1 reviews | Active since Mar 2018
Disaster
I left the restaurant questioning myself about the quality of food served. The Diarrhea my family and I experienced right before leaving the casino was concerning. Worse because other diners complained about the very same thing. Montecasino is 100 times better
1 reviews | Active since Mar 2018
Disaster
I left the restaurant questioning myself about the quality of food served. The Diarrhea my family and I experienced right before leaving the casino was concerning. Worse because other diners complained about the very same thing. Montecasino is 100 times better
1 reviews | Active since Jan 2024
Warning: **** alert
Be aware of **** going on in this business. Staff member may ask for your credit card details to “process a refund” after you’ve paid a deposit. No legitimate company should ever ask for your full card details for a refund. Staff members have forms to fill in for all your card details. Very suspicious
1 reviews | Active since Jan 2024
Warning: **** alert
Be aware of **** going on in this business. Staff member may ask for your credit card details to “process a refund” after you’ve paid a deposit. No legitimate company should ever ask for your full card details for a refund. Staff members have forms to fill in for all your card details. Very suspicious