NIGHTMARE AT GOLD REEF CITY

Absolutely terrible experience. We booked a section the private area for my mum's 72 Birthday. Worst decision of my life. Her evening was completely ruined. The other group that booked next to us, took over the entire section without any consideration. They had large photographic equipment, bright flashes and the worst part is they had their own programme that took over an hour that was so loud that we could not even hear ourselves. Their entire programme ran from around 19:15 to 9:15pm. During this time they even closed the door to the private section limiting our movements. We complained politely to the staff, nothing was really done as their actions continued. Only up until about 5mins before they actually stopped did someone from your management speak to them, didn't stop them, didn't advise them of their utter inconsideration, just spoke to them. Around 9:15pm they stopped and then we were allowed to freely move, the buffet was closing up at 10pm. We were 15 paying customers you were trapped in a corner unable to enjoy my mum's birthday because Billy G and their staff lacked the consideration and competency to deal with an absolutely ********** situation. My mum cried almost the entire night. Thank you Billy G for totally ruining a 72 year olds birthday. I WILL NEVER EVER VISIT, SUPPORT OR RECOMMEND YOUR ESTABLISHMENT, in fact, I WILL ALL I CAN DO DISSUADE ANYONE FROM VISITING.