Based on recent customer reviews, Bidvest McCarthy VW Umhlanga is facing significant customer dissatisfaction, particularly around its service department. Customers consistently mention poor communication, with calls and emails going unanswered for extended periods. A recurring theme involves vehicles being returned with new damage such as scratches and dents, alongside concerns about incorrect parts, incomplete diagnostics, and prolonged turnaround times. Sales interactions and parts orders also draw criticism for unfulfilled promises and unprofessional conduct. Frustration is amplified by a perceived lack of accountability from management and service advisors when concerns are escalated.
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Bidvest McCarthy VW Umhlanga
How is Bidvest McCarthy VW Umhlanga rated on Hellopeter?
Hellopeter has tracked Bidvest McCarthy VW Umhlanga across 52 reviews. Bidvest McCarthy VW Umhlanga hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Bidvest McCarthy VW Umhlanga? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
Don't buy a Vw from Vw Umhlanga
Never in my life have I seen such a poor service from a dealer .called service advisors 3x to send me a quote for my vehicle and everytime a lady says I'll get the guy to call you shortly we very busy .I'm still waiting for the call. As for the parts department thobani is so rude and this is not the 1st time .I called today to get a quote and after cutting me while I'm talking he started calling out prices I then said can I have it on a quote and he then say why you never say from the start I rep**** by saying I asked for a quote he said you must tell me 1st not after and what else you want .never spoke to a more rude person.asked for his manger his out ask for DP his out they seem to be running a market there then a dealership going to trade all my vehicle in and by Toyota you received way better service!!!!!!!!
1 reviews | Active since Aug 2026
Don't buy a Vw from Vw Umhlanga
Never in my life have I seen such a poor service from a dealer .called service advisors 3x to send me a quote for my vehicle and everytime a lady says I'll get the guy to call you shortly we very busy .I'm still waiting for the call. As for the parts department thobani is so rude and this is not the 1st time .I called today to get a quote and after cutting me while I'm talking he started calling out prices I then said can I have it on a quote and he then say why you never say from the start I rep**** by saying I asked for a quote he said you must tell me 1st not after and what else you want .never spoke to a more rude person.asked for his manger his out ask for DP his out they seem to be running a market there then a dealership going to trade all my vehicle in and by Toyota you received way better service!!!!!!!!
1 reviews | Active since Sept 2022
POOR CUSTOMER SERVICE AND LACK OF COMMUNICATION
I am extremely disappointed with this specific dealership. I have called the whole of last week to make a booking for my vw vehicle and the receptionist/switchboard has taken my messages. I have not received a single call back. I have called again today and the receptionist took a message again. The customer service is pathetic. Its so hard for someone to call back and basically do their job?! I am extremely frustrated. I have purchased airtime the whole week just to call them and still no response! Surely if this gets the attention of the person who is clearly not doing their job! My contact number is - *0*8*4*0*3*9*4*7*1*2*
1 reviews | Active since Sept 2022
POOR CUSTOMER SERVICE AND LACK OF COMMUNICATION
I am extremely disappointed with this specific dealership. I have called the whole of last week to make a booking for my vw vehicle and the receptionist/switchboard has taken my messages. I have not received a single call back. I have called again today and the receptionist took a message again. The customer service is pathetic. Its so hard for someone to call back and basically do their job?! I am extremely frustrated. I have purchased airtime the whole week just to call them and still no response! Surely if this gets the attention of the person who is clearly not doing their job! My contact number is - *0*8*4*0*3*9*4*7*1*2*
1 reviews | Active since Oct 2023
Vw Umhlanga, Place to go for if you want poor service and added damage
Never in my life would i have guessed you take your car to a dealership for them to damage your car, book the car in for a 60k service and the car been sluggish The car is still sluggish acceleration is actually worse now and to top things off they scratched most of my passengers side door.
1 reviews | Active since Oct 2023
Vw Umhlanga, Place to go for if you want poor service and added damage
Never in my life would i have guessed you take your car to a dealership for them to damage your car, book the car in for a 60k service and the car been sluggish The car is still sluggish acceleration is actually worse now and to top things off they scratched most of my passengers side door.
1 reviews | Active since Mar 2026
Horrible Service at Bidvest McCarthy VW Umhlanga
I am extremely disappointed with the service at Bidvest McCarthy VW Umhlanga. The customer service has been consistently poor, and the overall experience has been frustrating. What made matters worse is that the manager Shane Sewpersad has been avoiding us instead of addressing our concerns. We as customer would expect professionalism and accountability but instead we were met with indifference and complete lack of communication. Its been more that 24 hours I have sent Mr Shane and email with 2 follow up emails plus I have called the branch 3 times today 31/03/2026 to speak with him and excuses are been made to help him avoid us. This has been thus far a horrible service experience and I would not recommend this dealership to anyone expecting even a basic level of customer care.
1 reviews | Active since Mar 2026
Horrible Service at Bidvest McCarthy VW Umhlanga
I am extremely disappointed with the service at Bidvest McCarthy VW Umhlanga. The customer service has been consistently poor, and the overall experience has been frustrating. What made matters worse is that the manager Shane Sewpersad has been avoiding us instead of addressing our concerns. We as customer would expect professionalism and accountability but instead we were met with indifference and complete lack of communication. Its been more that 24 hours I have sent Mr Shane and email with 2 follow up emails plus I have called the branch 3 times today 31/03/2026 to speak with him and excuses are been made to help him avoid us. This has been thus far a horrible service experience and I would not recommend this dealership to anyone expecting even a basic level of customer care.
1 reviews | Active since Feb 2026
Extremely poor service from Bidvest McCarthy VW Umhlanga and VW SA
I am deeply dissatisfied with the bad service that I am currently experiencing with Bidvest McCarthy VW in Umhlanga (6 Sunset Crescent, Umhlanga Ridge, Durban) Over the past two weeks my vehicle, which is still under warranty, has remained at the dealership without any proactive communication regarding its status. The service advisors (Kreesan and Janine) have been neither transparent nor forthcoming, and repeated attempts to obtain updates have been ignored. Furthermore, VW SA(Yolanda) has failed to provide meaningful assistance or timely feedback. The lack of communication and customer focus is unacceptable and reflects a clear disregard for client service standards. I expect an immediate, detailed report on my vehicle and a concrete plan for resolution. Failure to address this matter promptly will compel me to escalate the complaint through formal channels and seek alternate remedies
1 reviews | Active since Feb 2026
Extremely poor service from Bidvest McCarthy VW Umhlanga and VW SA
I am deeply dissatisfied with the bad service that I am currently experiencing with Bidvest McCarthy VW in Umhlanga (6 Sunset Crescent, Umhlanga Ridge, Durban) Over the past two weeks my vehicle, which is still under warranty, has remained at the dealership without any proactive communication regarding its status. The service advisors (Kreesan and Janine) have been neither transparent nor forthcoming, and repeated attempts to obtain updates have been ignored. Furthermore, VW SA(Yolanda) has failed to provide meaningful assistance or timely feedback. The lack of communication and customer focus is unacceptable and reflects a clear disregard for client service standards. I expect an immediate, detailed report on my vehicle and a concrete plan for resolution. Failure to address this matter promptly will compel me to escalate the complaint through formal channels and seek alternate remedies
1 reviews | Active since Feb 2024
A very bad one took ...
A very bad one took my car for a service n my car came back with more problems n car was on fire aft 2 day aft coming back from them n nw they telling me I need 29k to fix my clutch in the car nw
1 reviews | Active since Feb 2024
A very bad one took ...
A very bad one took my car for a service n my car came back with more problems n car was on fire aft 2 day aft coming back from them n nw they telling me I need 29k to fix my clutch in the car nw
1 reviews | Active since Jan 2023
Pathetic customer service and interpersonal skills
I am appalled about the lack of customer service I have received. my 1st interaction was with Buhle who did not properly handle my request, the service delivery was dismal as I have been awaiting assistance since last week. even after multiple calls to VW to service my vehicle I am yet to be assisted properly. The experience has been dreadful, rude and dismissive. @VW the lack of interest is really concerning and could result in many of your loyal customers pulling away especially if your 1st point of contact is so pathetic, and unprofessional. Will never do business again at this facility. and urge you guys to find a resolution as this is highly impacting the VW brand judging from the numerous complaints already listed from valued customers struggling to get the bare minimum from your company.
1 reviews | Active since Jan 2023
Pathetic customer service and interpersonal skills
I am appalled about the lack of customer service I have received. my 1st interaction was with Buhle who did not properly handle my request, the service delivery was dismal as I have been awaiting assistance since last week. even after multiple calls to VW to service my vehicle I am yet to be assisted properly. The experience has been dreadful, rude and dismissive. @VW the lack of interest is really concerning and could result in many of your loyal customers pulling away especially if your 1st point of contact is so pathetic, and unprofessional. Will never do business again at this facility. and urge you guys to find a resolution as this is highly impacting the VW brand judging from the numerous complaints already listed from valued customers struggling to get the bare minimum from your company.