Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Bidvest Insurance shows a sharp split between its people and its processes. Frontline consultants earn consistent praise under Agent Quality & Customer Care (4.3), with named advisors singled out repeatedly. However, Claims Handling & Resolution (2.0) and Pricing, Premiums & Transparency (2.1) attract sustained criticism, especially around tyre and rim claims, repeated document requests, and payouts that fall short of quoted repair costs.
Top Strengths:
- •Agent Quality & Customer Care: Customers name individual consultants constantly. Thobeka Gumede, Lindiwe, Zama, Thabang Khwela, Luthando, Tyron and Brightness are described as patient, knowledgeable and willing to explain policies in plain language, often turning frustrated callers into satisfied ones.
Replied to 99% of negative reviews
Reply time on negative reviews: 9h 18m
TrustIndex
7.7
Ranking
#28
in Car Insurance
Reply Time
9h 23m
NPS Score
-17
Recommended: Unlikely
Replied to 99% of negative reviews
Reply time on negative reviews: 9h 18m
Nov '25 - Oct '26
Frequently Asked Questions About Bidvest Insurance
What do customers say about Bidvest Insurance?
Based on recent customer reviews, Bidvest Insurance shows a sharp split between its people and its processes. Frontline consultants earn consistent praise under Agent Quality & Customer Care (4.3), with named advisors singled out repeatedly. However, Claims Handling & Resolution (2.0) and Pricing, Premiums & Transparency (2.1) attract sustained criticism, especially around tyre and rim claims, repeated document requests, and payouts that fall short of quoted repair costs.
What is Bidvest Insurance's biggest strength?
Bidvest Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers name individual consultants constantly. Thobeka Gumede, Lindiwe, Zama, Thabang Khwela, Luthando, Tyron and Brightness are described as patient, knowledgeable and willing to explain policies in plain language, often turning frustrated callers into satisfied ones.
What are the most common complaints about Bidvest Insurance?
The most common complaint about Bidvest Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. A recurring theme is cover exclusions surfacing only at claim stage, including rim only damage, buckling and scratches. Customers also describe approved amounts well below fitment centre quotes, missing policy documents, and debits continuing after cancellation.
How does Bidvest Insurance compare to other Car Insurance companies?
Bidvest Insurance scores 2.6 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.3); their weakest is Communication (1.6). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is Bidvest Insurance trustworthy?
Bidvest Insurance has a TrustIndex of 7.7 out of 10 on Hellopeter, based on 352 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 9 hours 18 min. Hellopeter has tracked Bidvest Insurance across 6,058 total reviews. How is the TrustIndex calculated? →
Recent reviews (352)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
I spoke to Tyron and he was so calm and explained everything to me the way i wanted
I spoke to Tyron and he was so calm and explained everything to me the way i wanted.
1 reviews | Active since Oct 2026
I spoke to Tyron and he was so calm and explained everything to me the way i wanted
I spoke to Tyron and he was so calm and explained everything to me the way i wanted.
1 reviews | Active since Nov 2016
Wheel alignment claim.
Lindiwe from Bidvestvinsirance vas clear, thorough and helpful about my claim.
1 reviews | Active since Nov 2016
Wheel alignment claim.
Lindiwe from Bidvestvinsirance vas clear, thorough and helpful about my claim.
1 reviews | Active since Oct 2026
Friendly and efficient and able to assist with questions when one is confused
Friendly and efficient and able to assist with questions when one is confused
1 reviews | Active since Oct 2026
Friendly and efficient and able to assist with questions when one is confused
Friendly and efficient and able to assist with questions when one is confused
1 reviews | Active since Feb 2026
Perfect 👌 Mr Govendor advised me well and made my questions very clear 😀 Thank you
Perfect 👌 Mr Govendor advised me well and made my questions very clear 😀 Thank you
1 reviews | Active since Feb 2026
Perfect 👌 Mr Govendor advised me well and made my questions very clear 😀 Thank you
Perfect 👌 Mr Govendor advised me well and made my questions very clear 😀 Thank you
1 reviews | Active since Dec 2016
Bidvest VERY POOR SERVICE
I took an insurance with Bidvest Insurance for Tyre protection which everything went well until they have pay for my claim. They provided me with list of required documents which I have submitted but till today they haven't paid my claim. They are ****s because every month they deduct my money on monthly basis. Be careful of them, very poor service. They are good to sell a product but not provide a service.
1 reviews | Active since Dec 2016
Bidvest VERY POOR SERVICE
I took an insurance with Bidvest Insurance for Tyre protection which everything went well until they have pay for my claim. They provided me with list of required documents which I have submitted but till today they haven't paid my claim. They are ****s because every month they deduct my money on monthly basis. Be careful of them, very poor service. They are good to sell a product but not provide a service.