Scores reflect the Overall AI Score for each category
Based on recent customer reviews, BFL Entertainment Pty Ltd receives strong praise for in-home product presentations, friendly consultants, and affordable combo packages featuring TVs, sound systems, and tablets. Customers repeatedly highlight named agents like Juandre, Stephan, and Graham. However, a recurring concern emerges around delayed refunds, slow product delivery after final payment, and difficulty reaching the company through provided contact channels.
Top Strengths:
- •Staff & In-Store Experience: Consultants like Juandre, Stephan, and Graham are named repeatedly for clear, friendly, and professional presentations. Customers feel guided rather than pressured, and frequently cite affordable pricing and well-explained terms as reasons they signed up on the spot.
Replied to 40% of negative reviews
Reply time on negative reviews: 11h 19m
Reply Time
11h 19m
NPS Score
-100
Recommended: Unlikely
Replied to 40% of negative reviews
Reply time on negative reviews: 11h 19m
Nov '25 - Oct '26
Frequently Asked Questions About BFL Entertainment Pty Ltd
How is BFL Entertainment Pty Ltd rated on Hellopeter?
Hellopeter has tracked BFL Entertainment Pty Ltd across 110 reviews. BFL Entertainment Pty Ltd hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used BFL Entertainment Pty Ltd? Write a review to help others decide.
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2024
Bad experience
36 Months ago i bought a TV from BFL, which was supposed to be 50 inches, when they delivered the TV was smaller and when measured it was 43 inches, which makes the TV to be smaller than the one i bought, I then contacted them and I was told that it was the TV i ordered. Even though I try explaining I payed over 13k for a small tv which is not what I wanted, I'm not happy with BFL
1 reviews | Active since Mar 2024
Bad experience
36 Months ago i bought a TV from BFL, which was supposed to be 50 inches, when they delivered the TV was smaller and when measured it was 43 inches, which makes the TV to be smaller than the one i bought, I then contacted them and I was told that it was the TV i ordered. Even though I try explaining I payed over 13k for a small tv which is not what I wanted, I'm not happy with BFL
1 reviews | Active since Jul 2026
BFL HOLDING R4500 OF "FREE GIFT" AND MISREPRESENTATION OF TV
BFL Entertainment is refusing to pay out our full R13,000 refund. After their sales staff falsely represented a television order (a direct violation of Section 41 of the CPA), the TV was collected and returned. However, BFL is now trying to ********ly deduct R4,500 from our refund for a tablet that was delivered before the TV and explicitly marketed as a "free gift.", THIS "GIFT" was received way before we got the device and legally a gift you get part of the purchase"Upon collecting the TV, BFL's own appointed courier explicitly stated that the tablet was "cancelled for collection" and refused to take it. BFL ignored our legal emails, moved to WhatsApp, and went as far as falsifying our records by claiming we only paid R11,000—despite our bank-stamped receipt clearly proving a deposit of exactly R13,000. They promised R8,500 would reflect last night, they have ignored my requests to send everything on email, they whatsapp instead. A final demand email has been sent on behalf of the account holder. If the full R13,000 is not paid immediately, we are proceeding with a formal dispute through the Consumer Goods and Services Ombud (CGSO) and escalating the matter to the National Consumer Commission (NCC) for statutory fines under Sections 41, 48, and 51 of the CPA. bare in mind they have sent the wrong proof of payement before of someone else and went on to say R11 000 was what we paid for the device. They still ignore my emails and not acknowldge them at all.
1 reviews | Active since Jul 2026
BFL HOLDING R4500 OF "FREE GIFT" AND MISREPRESENTATION OF TV
BFL Entertainment is refusing to pay out our full R13,000 refund. After their sales staff falsely represented a television order (a direct violation of Section 41 of the CPA), the TV was collected and returned. However, BFL is now trying to ********ly deduct R4,500 from our refund for a tablet that was delivered before the TV and explicitly marketed as a "free gift.", THIS "GIFT" was received way before we got the device and legally a gift you get part of the purchase"Upon collecting the TV, BFL's own appointed courier explicitly stated that the tablet was "cancelled for collection" and refused to take it. BFL ignored our legal emails, moved to WhatsApp, and went as far as falsifying our records by claiming we only paid R11,000—despite our bank-stamped receipt clearly proving a deposit of exactly R13,000. They promised R8,500 would reflect last night, they have ignored my requests to send everything on email, they whatsapp instead. A final demand email has been sent on behalf of the account holder. If the full R13,000 is not paid immediately, we are proceeding with a formal dispute through the Consumer Goods and Services Ombud (CGSO) and escalating the matter to the National Consumer Commission (NCC) for statutory fines under Sections 41, 48, and 51 of the CPA. bare in mind they have sent the wrong proof of payement before of someone else and went on to say R11 000 was what we paid for the device. They still ignore my emails and not acknowldge them at all.
1 reviews | Active since Jul 2026
Not a smart tv
My mom was told by a sales agent that the tv she’s getting is a smart tv,however upon arrival(yesterday )I realised it is not a smart tv at all. Read the device book,nothing states that it is a smart tv even the box. We have not installed the tv yet nor used it. I believe a refund is what is needed here.
1 reviews | Active since Jul 2026
Not a smart tv
My mom was told by a sales agent that the tv she’s getting is a smart tv,however upon arrival(yesterday )I realised it is not a smart tv at all. Read the device book,nothing states that it is a smart tv even the box. We have not installed the tv yet nor used it. I believe a refund is what is needed here.
1 reviews | Active since Jul 2024
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1 reviews | Active since Jul 2024
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1 reviews | Active since Nov 2019
COUSND BAR AND TV
Good day, I would like to express my sincere appreciation for the excellent service I have received. I am very pleased with my package, and I received my order yesterday. Thank you for your outstanding service.
1 reviews | Active since Nov 2019
COUSND BAR AND TV
Good day, I would like to express my sincere appreciation for the excellent service I have received. I am very pleased with my package, and I received my order yesterday. Thank you for your outstanding service.
1 reviews | Active since Oct 2025
Negligence and refusal of refund
I'm highly irritated I request a Refund over 15 days ago & I was told it was paid to someone elses account.. High level of negligence didn't verify the account if it's mine now I'm told they waiting for a refund from the other yet it was not my fault they deposited the money in the wrong account after I sent an email with the account details to be used. No one called to check if I had changed the account number. Yet the bank confirmed its not my account.
1 reviews | Active since Oct 2025
Negligence and refusal of refund
I'm highly irritated I request a Refund over 15 days ago & I was told it was paid to someone elses account.. High level of negligence didn't verify the account if it's mine now I'm told they waiting for a refund from the other yet it was not my fault they deposited the money in the wrong account after I sent an email with the account details to be used. No one called to check if I had changed the account number. Yet the bank confirmed its not my account.