Based on recent customer reviews, Betfred draws heavily polarised feedback from South African punters. The dominant complaint is slow or unpaid withdrawals, with players waiting hours past the promised two hour window, being bounced between live chat and OTT or Walletdoc, and cancelling payouts out of frustration. Others dispute unresulted or unpaid winning tickets, blocked accounts holding funds, and slot payouts they believe are unfair. Positive reviews consistently praise named agents such as Kgaugelo, Nthabiseng, Tsepho and Letlhogonolo, plus friendly in-store teams at Gandhi Square, while rude cashiers elsewhere disappointed.
Replied to 73% of negative reviews
Reply time on negative reviews: 22h 21m
TrustIndex
4.1
Ranking
#8
in Entertainment & Gaming
Reply Time
15h 19m
NPS Score
-15
Recommended: Unlikely
Replied to 73% of negative reviews
Reply time on negative reviews: 22h 21m
Oct '25 - Sep '26
Frequently Asked Questions About Betfred
What do customers say about Betfred?
Based on recent customer reviews, Betfred draws heavily polarised feedback from South African punters. The dominant complaint is slow or unpaid withdrawals, with players waiting hours past the promised two hour window, being bounced between live chat and OTT or Walletdoc, and cancelling payouts out of frustration. Others dispute unresulted or unpaid winning tickets, blocked accounts holding funds, and slot payouts they believe are unfair. Positive reviews consistently praise named agents such as Kgaugelo, Nthabiseng, Tsepho and Letlhogonolo, plus friendly in-store teams at Gandhi Square, while rude cashiers elsewhere disappointed.
Is Betfred trustworthy?
Betfred has a TrustIndex of 4.1 out of 10 on Hellopeter, based on 22 reviews in the last 12 months. They reply to 73% of negative reviews, typically within 22 hours 21 min. Hellopeter has tracked Betfred across 50 total reviews. How is the TrustIndex calculated? →
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
Very Bad - **** Alert !!!!!!!!!!!
I have deposited money on my betfred account I by accident bought a R1000 voucher instead of a R100 voucher i then inserted the R1000 viuch thinking I cam deposit the R900 again in my account then it didn’t allow me to do so I emailed them and they stated I cannot withdraw my deposit how can i not withdraw my own money there are already people struggling out here big time then I played i won a R171 i tried to withdraw my R171 and it didn’t allow me too which i feel is unfair as i cannot withdraw my own money so i cannot even withdraw my winnings, i have emailed again thrice no response I have called no answer so now I must be a loser of a R1000 never mind the R1000 but a loser of my winnings as well at this point I just feel betfred is a **** because betway would never do anything like this !!!!!!!
1 reviews | Active since Aug 2026
Very Bad - **** Alert !!!!!!!!!!!
I have deposited money on my betfred account I by accident bought a R1000 voucher instead of a R100 voucher i then inserted the R1000 viuch thinking I cam deposit the R900 again in my account then it didn’t allow me to do so I emailed them and they stated I cannot withdraw my deposit how can i not withdraw my own money there are already people struggling out here big time then I played i won a R171 i tried to withdraw my R171 and it didn’t allow me too which i feel is unfair as i cannot withdraw my own money so i cannot even withdraw my winnings, i have emailed again thrice no response I have called no answer so now I must be a loser of a R1000 never mind the R1000 but a loser of my winnings as well at this point I just feel betfred is a **** because betway would never do anything like this !!!!!!!
1 reviews | Active since Apr 2023
Withdrawal punishment
I had the withdrawal done at 2 this afternoon and still have not received any sms from the withdrawal or any other information relating to the withdrawal I withdraw R350 from Betfred this afternoon and still have not received any money I went to the live chat they referred me to OTT . OTT telling me that there's nothing on their side I sent my chat with OTT via email and still get the best response from a different Agent call OTT asb ek Kani| Meer Nie
1 reviews | Active since Apr 2023
Withdrawal punishment
I had the withdrawal done at 2 this afternoon and still have not received any sms from the withdrawal or any other information relating to the withdrawal I withdraw R350 from Betfred this afternoon and still have not received any money I went to the live chat they referred me to OTT . OTT telling me that there's nothing on their side I sent my chat with OTT via email and still get the best response from a different Agent call OTT asb ek Kani| Meer Nie
1 reviews | Active since Apr 2026
Great service
Had a excellent service from Kgaugelo😊. I highly recommend this agent to anyone looking for reliable and outstanding service.
1 reviews | Active since Apr 2026
Great service
Had a excellent service from Kgaugelo😊. I highly recommend this agent to anyone looking for reliable and outstanding service.
1 reviews | Active since Aug 2022
You never win
You get 10% cashback on agt slots for the previous days winnings. But you never win on your free spins not even if you deposit. Mondays you get cash back in free spins. If you are lucky you maybe win R5 on 50 spins. Don't tell me. Casino sites systems aren't rigged. Block people's accounts from winning. And other people win 2 million. How is that possible
1 reviews | Active since Aug 2022
You never win
You get 10% cashback on agt slots for the previous days winnings. But you never win on your free spins not even if you deposit. Mondays you get cash back in free spins. If you are lucky you maybe win R5 on 50 spins. Don't tell me. Casino sites systems aren't rigged. Block people's accounts from winning. And other people win 2 million. How is that possible
1 reviews | Active since Mar 2026
Winning ticket not paid due to irregularities and misunderstanding between staff
Winning ticket not paid. Betfred is including markets on the fixture and don't offer the correct bet type. For Eg: extra time bets was not offered and it was confirmed by 4 employees of betfred. Betfred sent an email to confirm that they were wrong and in future they will convey the message to the relevant department. So I need my money please
1 reviews | Active since Mar 2026
Winning ticket not paid due to irregularities and misunderstanding between staff
Winning ticket not paid. Betfred is including markets on the fixture and don't offer the correct bet type. For Eg: extra time bets was not offered and it was confirmed by 4 employees of betfred. Betfred sent an email to confirm that they were wrong and in future they will convey the message to the relevant department. So I need my money please