Based on recent customer reviews, Betfred draws heavily polarised feedback from South African punters. The dominant complaint is slow or unpaid withdrawals, with players waiting hours past the promised two hour window, being bounced between live chat and OTT or Walletdoc, and cancelling payouts out of frustration. Others dispute unresulted or unpaid winning tickets, blocked accounts holding funds, and slot payouts they believe are unfair. Positive reviews consistently praise named agents such as Kgaugelo, Nthabiseng, Tsepho and Letlhogonolo, plus friendly in-store teams at Gandhi Square, while rude cashiers elsewhere disappointed.
Replied to 93% of negative reviews
Reply time on negative reviews: 215h 34m
TrustIndex
3.9
Ranking
#8
in Entertainment & Gaming
Reply Time
156h 56m
NPS Score
0
Recommended: Likely
Replied to 93% of negative reviews
Reply time on negative reviews: 215h 34m
Dec '25 - Nov '26
Frequently Asked Questions About Betfred
What do customers say about Betfred?
Based on recent customer reviews, Betfred draws heavily polarised feedback from South African punters. The dominant complaint is slow or unpaid withdrawals, with players waiting hours past the promised two hour window, being bounced between live chat and OTT or Walletdoc, and cancelling payouts out of frustration. Others dispute unresulted or unpaid winning tickets, blocked accounts holding funds, and slot payouts they believe are unfair. Positive reviews consistently praise named agents such as Kgaugelo, Nthabiseng, Tsepho and Letlhogonolo, plus friendly in-store teams at Gandhi Square, while rude cashiers elsewhere disappointed.
Is Betfred trustworthy?
Betfred has a TrustIndex of 3.9 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 215 hours 34 min. Hellopeter has tracked Betfred across 50 total reviews. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2019
Betfred ****med me, with 10 free Pragmatic Play spins which I don't see them.
During the day I was rewarded with 10 free Pragmatic Play Slit spins, and now I can't play and my reward just vanished into the air. Tried the chat bot, sent an email and still awaiting response from Betfred.
1 reviews | Active since Dec 2019
Betfred ****med me, with 10 free Pragmatic Play spins which I don't see them.
During the day I was rewarded with 10 free Pragmatic Play Slit spins, and now I can't play and my reward just vanished into the air. Tried the chat bot, sent an email and still awaiting response from Betfred.
1 reviews | Active since Mar 2018
Disgusted service received from Betfred
Need rightfully what belongs to me,that's all what I want from this.
1 reviews | Active since Mar 2018
Disgusted service received from Betfred
Need rightfully what belongs to me,that's all what I want from this.
1 reviews | Active since Apr 2023
Withdrawal punishment
I had the withdrawal done at 2 this afternoon and still have not received any sms from the withdrawal or any other information relating to the withdrawal I withdraw R350 from Betfred this afternoon and still have not received any money I went to the live chat they referred me to OTT . OTT telling me that there's nothing on their side I sent my chat with OTT via email and still get the best response from a different Agent call OTT asb ek Kani| Meer Nie
1 reviews | Active since Apr 2023
Withdrawal punishment
I had the withdrawal done at 2 this afternoon and still have not received any sms from the withdrawal or any other information relating to the withdrawal I withdraw R350 from Betfred this afternoon and still have not received any money I went to the live chat they referred me to OTT . OTT telling me that there's nothing on their side I sent my chat with OTT via email and still get the best response from a different Agent call OTT asb ek Kani| Meer Nie
1 reviews | Active since Apr 2026
Great service
Had a excellent service from Kgaugelo😊. I highly recommend this agent to anyone looking for reliable and outstanding service.
1 reviews | Active since Apr 2026
Great service
Had a excellent service from Kgaugelo😊. I highly recommend this agent to anyone looking for reliable and outstanding service.
1 reviews | Active since Aug 2022
You never win
You get 10% cashback on agt slots for the previous days winnings. But you never win on your free spins not even if you deposit. Mondays you get cash back in free spins. If you are lucky you maybe win R5 on 50 spins. Don't tell me. Casino sites systems aren't rigged. Block people's accounts from winning. And other people win 2 million. How is that possible
1 reviews | Active since Aug 2022
You never win
You get 10% cashback on agt slots for the previous days winnings. But you never win on your free spins not even if you deposit. Mondays you get cash back in free spins. If you are lucky you maybe win R5 on 50 spins. Don't tell me. Casino sites systems aren't rigged. Block people's accounts from winning. And other people win 2 million. How is that possible