When BESTINTERNET serves up the worst client service!

Yes, I was rude and very unpleasant to the call centre agent who happened to answer my call today – my third call in 6 weeks.

I noticed, after having app**** for and declined the service of RSA Web that I was being charged R199 per month by a company called BestInternet. I called RSA Web and was informed that since I had cancelled the application, they had not made any deductions. I was then informed that it could be a third party company and I should call them. I immediately did so.

By this time 5 months had elapsed and a total of R1024 was deducted from my bank account. Now please understand that I had not provided my banking details to BestInternet.

My first contact – I was informed that they would stop the deduction of the VALUE ADDED SERVICES (VAS). Please bear in mind that I had no service of any kind from them. I was also informed that I would be contacted once they had completed their investigations.

Exactly a month to the day, I called back as I had not heard from said company nor was the refund made. This time I was told the refund was pending, and I would be contacted as they would escalate the query.

Two weeks later and I call back and have to put up with the annoying call centre BS about calls being recorded, and even more annoying is the agent apologising like they understand. Anyway, no supervisor or manager was available for me to speak to, making me question the management of the call centre.

Needless to say, I was told (to appease me) that my refund of R597 was approved and that they had tried to contact me on 2 occasions. So I check on my phone and guess what on the dates provided for these phone calls, none were on my list of missed, or received calls!

So now, I am once again awaiting a further investigation into the shortfall of the refund and the agent politely but grudgingly told me she was unable to provide a time period for this to be completed and for the refund to come through, but she has my banking details now, so it shouldn't take too long!

Well, it didn't take too long to deduct them money for services never rendered nor requested. And I pray to God that I don't have any more money taken from me.

THIS IS A WARNING TO UNSUSPECTING PEOPLE – CHECK YOUR BANK STATEMENTS TO ENSURE YOU ARE NOT ****MED BY ************ COMPANIES.