Based on recent customer reviews, Bergen's Appliance Repairs & Spares receives sharply divided feedback that varies by branch. Many customers report appliances returned still faulty, repeat trips for the same fridge, washing machine, tumble dryer or ice maker, and new quotes appearing after payment was already made. Unanswered calls, missing feedback, assessment fees and a rude front desk at Meadowdale, Alberton and Vanderbijlpark recur often. A smaller group praises Florida, Benoni, Randburg and Helderkruin for honest advice, WhatsApp updates, punctual technicians and fair pricing.
TrustIndex
3
NPS Score
-25
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Bergen's Appliance Repairs & Spares
What do customers say about Bergen's Appliance Repairs & Spares?
Based on recent customer reviews, Bergen's Appliance Repairs & Spares receives sharply divided feedback that varies by branch. Many customers report appliances returned still faulty, repeat trips for the same fridge, washing machine, tumble dryer or ice maker, and new quotes appearing after payment was already made. Unanswered calls, missing feedback, assessment fees and a rude front desk at Meadowdale, Alberton and Vanderbijlpark recur often. A smaller group praises Florida, Benoni, Randburg and Helderkruin for honest advice, WhatsApp updates, punctual technicians and fair pricing.
Is Bergen's Appliance Repairs & Spares trustworthy?
Bergen's Appliance Repairs & Spares has a TrustIndex of 3 out of 10 on Hellopeter, based on 17 reviews in the last 12 months. Hellopeter has tracked Bergen's Appliance Repairs & Spares across 228 total reviews. How is the TrustIndex calculated? →
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2022
Missing Ice Machine
We took our ice machine into the Meadowdale Edenvale store near the end of June to have the water pump replaced. I continuously asked for +- a month for updates and received vague answers. Around the 21st of July I finally received a phone call to inform me that they were not able to repair the machine since they “Could not find parts”. Upon booking the machine in I was told that “If I do not accept a quote I would be liable for a R189.75 fee” which is reasonable. I was not informed that there were no card facilities available upon booking the machine in. Since there was no quote provided, I assumed that the R189.75 would be null and void however I was still prepared to accept it if given a reasonable explanation. On the 27th of July I advised via a Whatsapp message that I would be collecting my ice machine over the weekend as it is difficult to leave during working hours. I specifically asked for the working hours over the Saturday and was told that the store would be open from 09:00 to 13:00. I arrived just before 11:00 on the Saturday to collect my machine and found that the store was closed. I sent another message and was met with no response. I then managed to leave work earlier yesterday (4th August) to go and collect the machine. Upon arrival I attempted to ask regarding the payment, and was told that there were no card facilities. The lady then asked for the ice machine to be brought to the front, and I handed over my receipt so that it could be located. I was then informed that they could not find my ice machine. The lady asked if she could get back to me when she finds it, and I have still not received any feedback. How is it possible that you take a product in for repairs, are then expected to pay for absolutely nothing and then find that your machine is missing. I explained this to Antoinette and asked for complaints procedures. I was met with an apology for bad service, she advised that she is new and working through a back log. She advised that the R189.75 is an assessment fee, however there has been no assessment or quote to my knowledge especially since my machine had gone “missing”. When I asked her for an explanation regarding this fee as well as an explanation as to how my machine could have gone missing I was told that she is unable to provide me with an answer as she cannot answer for someone else (Understandable) and that her customers are informed of every detail. This however does not help me at all. I informed her that we have been met with a similar result in the past where we had previously taken an item into repairs with them, and I understand that sometimes these things happen and had thought that I would give them the benefit of the doubt. However, this is now the second incident. I can understand her not being able to answer for someone else, however a customer should not have to suffer the consequences of an internal issue. Poor management, explanations or lack thereof, and the machine being “lost” or misplaced should not be the customers responsibility. I have asked for accountability from the store and have been met with silence.
1 reviews | Active since Jun 2022
Missing Ice Machine
We took our ice machine into the Meadowdale Edenvale store near the end of June to have the water pump replaced. I continuously asked for +- a month for updates and received vague answers. Around the 21st of July I finally received a phone call to inform me that they were not able to repair the machine since they “Could not find parts”. Upon booking the machine in I was told that “If I do not accept a quote I would be liable for a R189.75 fee” which is reasonable. I was not informed that there were no card facilities available upon booking the machine in. Since there was no quote provided, I assumed that the R189.75 would be null and void however I was still prepared to accept it if given a reasonable explanation. On the 27th of July I advised via a Whatsapp message that I would be collecting my ice machine over the weekend as it is difficult to leave during working hours. I specifically asked for the working hours over the Saturday and was told that the store would be open from 09:00 to 13:00. I arrived just before 11:00 on the Saturday to collect my machine and found that the store was closed. I sent another message and was met with no response. I then managed to leave work earlier yesterday (4th August) to go and collect the machine. Upon arrival I attempted to ask regarding the payment, and was told that there were no card facilities. The lady then asked for the ice machine to be brought to the front, and I handed over my receipt so that it could be located. I was then informed that they could not find my ice machine. The lady asked if she could get back to me when she finds it, and I have still not received any feedback. How is it possible that you take a product in for repairs, are then expected to pay for absolutely nothing and then find that your machine is missing. I explained this to Antoinette and asked for complaints procedures. I was met with an apology for bad service, she advised that she is new and working through a back log. She advised that the R189.75 is an assessment fee, however there has been no assessment or quote to my knowledge especially since my machine had gone “missing”. When I asked her for an explanation regarding this fee as well as an explanation as to how my machine could have gone missing I was told that she is unable to provide me with an answer as she cannot answer for someone else (Understandable) and that her customers are informed of every detail. This however does not help me at all. I informed her that we have been met with a similar result in the past where we had previously taken an item into repairs with them, and I understand that sometimes these things happen and had thought that I would give them the benefit of the doubt. However, this is now the second incident. I can understand her not being able to answer for someone else, however a customer should not have to suffer the consequences of an internal issue. Poor management, explanations or lack thereof, and the machine being “lost” or misplaced should not be the customers responsibility. I have asked for accountability from the store and have been met with silence.
1 reviews | Active since Jun 2022
Meadowdale Branch *************
I will never again trust Meadowdale branch. The service is **********! This is the second time ive taken an appliance there. The first time I thought was just a once off error. The second item I took in (an ice machine), we waited 2 weeks just for an update. I told them upon booking it what was wrong with the appliance. Today after an entire month ive been told they cannot find parts. Im now expected to pay them a fee of R200 for an item where they cannot find parts. Keep in mind this has now happened on two different occasions with two different items. One has to wonder if they even bother.
1 reviews | Active since Jun 2022
Meadowdale Branch *************
I will never again trust Meadowdale branch. The service is **********! This is the second time ive taken an appliance there. The first time I thought was just a once off error. The second item I took in (an ice machine), we waited 2 weeks just for an update. I told them upon booking it what was wrong with the appliance. Today after an entire month ive been told they cannot find parts. Im now expected to pay them a fee of R200 for an item where they cannot find parts. Keep in mind this has now happened on two different occasions with two different items. One has to wonder if they even bother.
1 reviews | Active since Apr 2024
Excellent Service
I recently had my fridge repaired by Bergen's Appliance Repairs in Benoni and I was extremly satisfied with their good service and fair price and can definitely recommend them.
1 reviews | Active since Apr 2024
Excellent Service
I recently had my fridge repaired by Bergen's Appliance Repairs in Benoni and I was extremly satisfied with their good service and fair price and can definitely recommend them.
1 reviews | Active since Jun 2011
BERGENS SOUTHGATE
Bergens Southgate sent my washing machine for repairs , was quoted for a boot rubber and a drain pipe after the repairs he machine went in twice after that as it was not draining the water when spinning also foam is coming out of the machine when spinning, spoke to a lady who advised that I am using too much washing powder or liquid, such nonsense as I cannot repeat this error every time I do washing machine. I must keep sending the machine and need to pay for laundry now, SERVICE & CUSTOMER SERVICE IS PATHETIC!!!! WILL NEVER RECOMMEND THIS BRANCH !!!!!
1 reviews | Active since Jun 2011
BERGENS SOUTHGATE
Bergens Southgate sent my washing machine for repairs , was quoted for a boot rubber and a drain pipe after the repairs he machine went in twice after that as it was not draining the water when spinning also foam is coming out of the machine when spinning, spoke to a lady who advised that I am using too much washing powder or liquid, such nonsense as I cannot repeat this error every time I do washing machine. I must keep sending the machine and need to pay for laundry now, SERVICE & CUSTOMER SERVICE IS PATHETIC!!!! WILL NEVER RECOMMEND THIS BRANCH !!!!!
1 reviews | Active since Jun 2026
BERGEN'S APPLIANCE REPAIR ALBERTON - DON'T GO THERE - HORRIBLE TREATMENT RECEIVED
This is for Bergen's Alberton Dear: Owner I'd like to bring under your attention how your staff behave & treat Clients & chases potential Clients away!!! If could give 0 stars to your business & how it's conducted, I would!! You honestly need to do something about the rude & arrogant receptionist or whatever she is working at the front desk!!!! Look at all the reviews from soooo many people complaining about her!!! 1st of all, I waited since my neighbour Willie delivered my microwave & he himself sent me a copy of the Job/*** received Monday 18th May, I never had any communication from Bergen's at least to just say: "Hi Miss Pires, we have received your microwave & will be inspecting it, and will get back to you as soon as possible!!" That's what GOOD CLIENT SERVICE is!!!! I contacted the landline number on Friday 23nd May as nothing was communicated. I I I still asked if it's "Hi there, is this Bergens Appliance Repair & "Yes what can I help you with?" Very abruptly & rushing me off. I then said: "Great then I'm at the right place, how are you?", she then responded "I'm not well" but can't even ask how the client (me) is doing. When the client needs to call YOU to follow up on their microwave. Never experienced worse service before!! I told her honestly "You are F'n rude!!!" as that is what she was. She stopped phone in my ear. I called back no answer, called again and asked her politely (once again) if she has a red LG microwave there & if they know what the issue is _ a timeline in when it will be repaired. As I've been waiting all week, she had the nerve to tell me "So, I'm also waiting for my workers to come in, you not the only client". It's got nothing to do with any client if the workers have come in or not, it's not their duty to contact the client & COMMUNICATE with her. I told her "Wow but you are terribly rude, I'm simply asking for a timeline and want to speak to your manager, she **** and said she is the manager!! She stopped the phone in my ear when I said the service is appalling! Next day received a text message from this same woman with the quote number, problem with microwave & amount. No greeting or nothing, where I said to her "you really can greet your customer before sending them such a vague message, I asked for a formal quote, she had the cheek to send me the same typed message, to where I said I need the formal quote please, your message is not a quote. She ignored me to this day, I then asked my neighbor Willie to collect my microwave as I didn't want to spend a cent at a please being treated like absolute dirt!!!! So you lost another client.....WELL DONE...AMAZING STAFF YOU HAVE!!
1 reviews | Active since Jun 2026
BERGEN'S APPLIANCE REPAIR ALBERTON - DON'T GO THERE - HORRIBLE TREATMENT RECEIVED
This is for Bergen's Alberton Dear: Owner I'd like to bring under your attention how your staff behave & treat Clients & chases potential Clients away!!! If could give 0 stars to your business & how it's conducted, I would!! You honestly need to do something about the rude & arrogant receptionist or whatever she is working at the front desk!!!! Look at all the reviews from soooo many people complaining about her!!! 1st of all, I waited since my neighbour Willie delivered my microwave & he himself sent me a copy of the Job/*** received Monday 18th May, I never had any communication from Bergen's at least to just say: "Hi Miss Pires, we have received your microwave & will be inspecting it, and will get back to you as soon as possible!!" That's what GOOD CLIENT SERVICE is!!!! I contacted the landline number on Friday 23nd May as nothing was communicated. I I I still asked if it's "Hi there, is this Bergens Appliance Repair & "Yes what can I help you with?" Very abruptly & rushing me off. I then said: "Great then I'm at the right place, how are you?", she then responded "I'm not well" but can't even ask how the client (me) is doing. When the client needs to call YOU to follow up on their microwave. Never experienced worse service before!! I told her honestly "You are F'n rude!!!" as that is what she was. She stopped phone in my ear. I called back no answer, called again and asked her politely (once again) if she has a red LG microwave there & if they know what the issue is _ a timeline in when it will be repaired. As I've been waiting all week, she had the nerve to tell me "So, I'm also waiting for my workers to come in, you not the only client". It's got nothing to do with any client if the workers have come in or not, it's not their duty to contact the client & COMMUNICATE with her. I told her "Wow but you are terribly rude, I'm simply asking for a timeline and want to speak to your manager, she **** and said she is the manager!! She stopped the phone in my ear when I said the service is appalling! Next day received a text message from this same woman with the quote number, problem with microwave & amount. No greeting or nothing, where I said to her "you really can greet your customer before sending them such a vague message, I asked for a formal quote, she had the cheek to send me the same typed message, to where I said I need the formal quote please, your message is not a quote. She ignored me to this day, I then asked my neighbor Willie to collect my microwave as I didn't want to spend a cent at a please being treated like absolute dirt!!!! So you lost another client.....WELL DONE...AMAZING STAFF YOU HAVE!!
1 reviews | Active since Mar 2026
Unsatisfied service. Very poor service
I sent mt tumble dryer in to be repaired by Bergens in Vdbp. I had to send it back 2 more time and its still not fixed. I also sent my ice maker in as it stopped making ice and the alarm were permanently screaming although it had water and was not over full. When I received it back it was leaking water all over my dishwasher and damaged to top of the dishwasher. The alarm was not working at all since I received it back from Bergens. I told the ladies in the office and they arranged for the items to be collected from my house again the next day. The afternoon after they let me know that the items have been tested and they widnessed that all was in working condition. I asked them if the alarm of the ice maker is now working, but has not heard from them since. When I got home from work the next day, the items has been returned to me and still not in working order. Very upset as they caused me alot of damage and a lot of money. I would have been better of not getting anything fixed there at all. As both items are not working witch I paid for and my dishwasher is now damaged.
1 reviews | Active since Mar 2026
Unsatisfied service. Very poor service
I sent mt tumble dryer in to be repaired by Bergens in Vdbp. I had to send it back 2 more time and its still not fixed. I also sent my ice maker in as it stopped making ice and the alarm were permanently screaming although it had water and was not over full. When I received it back it was leaking water all over my dishwasher and damaged to top of the dishwasher. The alarm was not working at all since I received it back from Bergens. I told the ladies in the office and they arranged for the items to be collected from my house again the next day. The afternoon after they let me know that the items have been tested and they widnessed that all was in working condition. I asked them if the alarm of the ice maker is now working, but has not heard from them since. When I got home from work the next day, the items has been returned to me and still not in working order. Very upset as they caused me alot of damage and a lot of money. I would have been better of not getting anything fixed there at all. As both items are not working witch I paid for and my dishwasher is now damaged.
1 reviews | Active since Aug 2017
Burgens unprofessional and *********
I requested a quote on my Samsung washing machine and a technician came on site and stated that he suspects the bearings need to be changed and stated that they will send me a quote and they then took the machine away,I then received a quote and hour later for an amount of R1660 and there was a quote number and it stated 2 x bearings and oil seal needs replacement I have the go ahead and they even gave a thumbs up.I received a call from a lady from that branch stating that I need to pay another R1200 for another part,she was extremely rude and stated she owned the store which I found out later was incorrect,I called the owner John and explained to him the situation to which he initially agreed then he calls me back and takes his staff part stating that they do initial assessment which happened and then further assessment which is a load of **** as why would you provide a quote and then give a further amount this is ********* and unprofessional...please don't Burgens yoi will regret it,unprofessional and ********* behaviour!!!
1 reviews | Active since Aug 2017
Burgens unprofessional and *********
I requested a quote on my Samsung washing machine and a technician came on site and stated that he suspects the bearings need to be changed and stated that they will send me a quote and they then took the machine away,I then received a quote and hour later for an amount of R1660 and there was a quote number and it stated 2 x bearings and oil seal needs replacement I have the go ahead and they even gave a thumbs up.I received a call from a lady from that branch stating that I need to pay another R1200 for another part,she was extremely rude and stated she owned the store which I found out later was incorrect,I called the owner John and explained to him the situation to which he initially agreed then he calls me back and takes his staff part stating that they do initial assessment which happened and then further assessment which is a load of **** as why would you provide a quote and then give a further amount this is ********* and unprofessional...please don't Burgens yoi will regret it,unprofessional and ********* behaviour!!!
1 reviews | Active since Aug 2019
BERGENS APPLIANCE KRUGERSDORP
⚠️ Public Warning – My Experience with Bergens Appliance Repairs (Krugersdorp) I want to share my personal experience with Bergens Appliance Repairs in Krugersdorp so that other people can make informed decisions before using their services. My experience has been extremely disappointing and frustrating. Their process requires payment upfront before they even properly inspect the appliance. After payment is made, they then provide a quote for repairs. The problem I experienced is that when the appliance still had issues afterwards, instead of resolving the original problem, they simply quoted again for something new that supposedly needed repair. This has now happened more than once, which raises serious concerns about the accuracy of their diagnostics and repair process. In my opinion the service is: Unprofessional Poorly diagnosed repairs Repeated additional costs after the initial payment I strongly advise anyone considering using them to be cautious and ask very clear questions about costs and diagnostics before paying anything upfront. This is simply my experience, but I felt it necessary to warn others so they can avoid the same frustration. If you have had similar experiences, please share them so that consumers can be better informed.
1 reviews | Active since Aug 2019
BERGENS APPLIANCE KRUGERSDORP
⚠️ Public Warning – My Experience with Bergens Appliance Repairs (Krugersdorp) I want to share my personal experience with Bergens Appliance Repairs in Krugersdorp so that other people can make informed decisions before using their services. My experience has been extremely disappointing and frustrating. Their process requires payment upfront before they even properly inspect the appliance. After payment is made, they then provide a quote for repairs. The problem I experienced is that when the appliance still had issues afterwards, instead of resolving the original problem, they simply quoted again for something new that supposedly needed repair. This has now happened more than once, which raises serious concerns about the accuracy of their diagnostics and repair process. In my opinion the service is: Unprofessional Poorly diagnosed repairs Repeated additional costs after the initial payment I strongly advise anyone considering using them to be cautious and ask very clear questions about costs and diagnostics before paying anything upfront. This is simply my experience, but I felt it necessary to warn others so they can avoid the same frustration. If you have had similar experiences, please share them so that consumers can be better informed.