BERGEN'S APPLIANCE REPAIR ALBERTON - DON'T GO THERE - HORRIBLE TREATMENT RECEIVED

This is for Bergen's Alberton

Dear: Owner

I'd like to bring under your attention how your staff behave & treat Clients & chases potential Clients away!!! If could give 0 stars to your business & how it's conducted, I would!! You honestly need to do something about the rude & arrogant receptionist or whatever she is working at the front desk!!!! Look at all the reviews from soooo many people complaining about her!!!

1st of all, I waited since my neighbour Willie delivered my microwave & he himself sent me a copy of the Job/*** received Monday 18th May, I never had any communication from Bergen's at least to just say: "Hi Miss Pires, we have received your microwave & will be inspecting it, and will get back to you as soon as possible!!" That's what GOOD CLIENT SERVICE is!!!! I contacted the landline number on Friday 23nd May as nothing was communicated. I I I still asked if it's "Hi there, is this Bergens Appliance Repair & "Yes what can I help you with?" Very abruptly & rushing me off. I then said: "Great then I'm at the right place, how are you?", she then responded "I'm not well" but can't even ask how the client (me) is doing. When the client needs to call YOU to follow up on their microwave. Never experienced worse service before!! I told her honestly "You are F'n rude!!!" as that is what she was. She stopped phone in my ear. I called back no answer, called again and asked her politely (once again) if she has a red LG microwave there & if they know what the issue is _ a timeline in when it will be repaired. As I've been waiting all week, she had the nerve to tell me "So, I'm also waiting for my workers to come in, you not the only client". It's got nothing to do with any client if the workers have come in or not, it's not their duty to contact the client & COMMUNICATE with her. I told her "Wow but you are terribly rude, I'm simply asking for a timeline and want to speak to your manager, she **** and said she is the manager!! She stopped the phone in my ear when I said the service is appalling! Next day received a text message from this same woman with the quote number, problem with microwave & amount. No greeting or nothing, where I said to her "you really can greet your customer before sending them such a vague message, I asked for a formal quote, she had the cheek to send me the same typed message, to where I said I need the formal quote please, your message is not a quote. She ignored me to this day, I then asked my neighbor Willie to collect my microwave as I didn't want to spend a cent at a please being treated like absolute dirt!!!! So you lost another client.....WELL DONE...AMAZING STAFF YOU HAVE!!