Zero tech support - first line checklist junior support and zero proper technical support

After numerous complaints and calls that were logged over the past 4-6 months, it got to a stage where I got to speak on email - as promised by the operator I was going to deal with one support person to see the problems out. (8 connections and all 8 of them only get 15-20% of the speed I am paying for). Low and behold everyday when I follow up on the same email conversations, I get asked for my customer number and what the problem is. I speak to a different operator as like phone and whatsapp, every single day. I have sent screenshots by the hundreds to prove that we are being DE*****ED by Axxes (and) MTN to pay for a 100mbps line, but the average daily speeds are only 15-25mbps ... every late afternoon and evening it will drop to anything between 1 and 4 mbps. This support system is 100 times worse than any I have ever encountered in my 30 years IT experience. They are easily the worst in the country with Telkom trailing. I do now believe that Axxess has only entry level junior tech support, working from checklists - STAY AWAY - YOU WILL BE DE*****ED.