Zero Customer service, zero accountability, would not recommend if you have alternative options

Please explain something to me?

I upgraded my line from 100mbps Openserve to 250mbps Metrofibre at end of November. Giving the mandatory month notice.

You guys only start following up on my new installation on the 20th of Dec after I contacted you, stating that Metrofibre needs proof of address. Once again, I provide same.

You categorically tell me you are dependent on the service providers, but whose client am I? Is it not Axxess that invoices me every month? What is your role in customer experience and delivery?

So, as we enter the new year, I have no internet as Metrofibre will only come and install on the 5th of January 2026. I take it again it is my problem and Meyrofibres problem, Axxess has no role in this process????

You guys are honestly pathetic, your service to customers non-existent, cannot believe that you guys can be proud of your business.

Awaiting your formal excuse response blaming me and Metrofibre.