Your service has hit rock bottom

Every month I have an issue with Vumatel being down. To exacerbate the issue axxess consultants are not great. This time my connection went down when a break in the area was resolved. The consultant assured me it was part of a break that was communicated 2-3 days prior to my line going down. I am a remote consultant. Not only do I loose money or incur costs having to find another location to work from. This is negative on my reputation and has the potential of costing me renewal on my contract but that's nobody's problem but mine. I am disguised by the lengths I have to go to get an escalation every time I am mis serviced