Would not recommend for office use - our internet off for one week now

Every time our internet has an error it is a struggle to get it on again. We phoned last week Monday to inform them that our internet is off. Today it is a week later, and all Axxess can tell me is that its been escalated. This is not good for business and also not the first time happening. You can only speak to a call center, no manager! It's been escalated is not good enough. Axxess DSL invoices me for 40Mbps line but we only have 20Mbps line. I've been with them on the phone now for 20 minutes.