Worst service ever

I had a bad experience with my service been off a few weeks ago. We were informed that there is problems on Open Serve side. For sure Axxess has most probably not paid their bill with Openserve and thus facility has been cancelled. Since last night my wifi has not worked. I now called Axxess and spoke to a very *********** person by the name of Zizo. Firstly she says she cant do anything as it is Sunday and we need to be without wifi service until tomorrow when people is back at office. She refuses to give surname. She confirms that there is no Manager or Teamleader on dyty. However they work from home but cant deal with my matter. My question, why are they then working from home. This girl totally dont know what she needs to do to ensure that she delivers service. Totally need training. This is what Axxess do to us who have paid for a full month and service only needed to be cancelled at month end. I am moving to Mweb with immediate effect and want my money back for rest of the month. I will definitely go lodge a complaint to the Consumer Tribunal if i am not getting my money back, as this is no fault of mine that we sitting without a service. I paid till month end at which point i gave notice to cancel my sevice with this disastrous place