Worst service ever

I am stunned at the obstinate and willful lack of service provided by Axxess. Not only were they unable to get me working ADSL for months, they never kept a single promise to call me back or provide feedback. They never escalated things they said they would, and never made any progress getting me a functioning ADSL line. They closed every support ticket I ever opened without resolving a single one, and even attempts to use their complaint channels just got another promise to look into and come back to me. I eventually cancelled my account at the beginning of October, and requested I be refunded for the money I paid for ADSL that I never received. I was assured telephonically that it would be fine, but I am still trying to get my money almost 2 months later. They pass credit notes for random amounts and won't explain to me how they reached those amounts, so I have received drips and drabs for my refund, but they are still owing about 50% of it to me, and they won't (or maybe can't) explain how they reach the amounts they do. Axxess is utterly *********** and has no understanding of delivery or service. They make ANYONE look good by comparison. Please NEVER use this pathetic ISP.