FD
Freddie D
1 reviews | Active since Mar 2013
10 May 2021, 14:49
Worst service
I have and am paying for a 200Mbps fiber line via Frogfoot but it only connects 100Mbps. If I log a ticket nothing gets done about the problem. If I start asking to speak to a supervisor, the chat is stopped or the phone gets put down in my ear. Worst service I have ever come across but I still have to pay even if the service is extremely bad.
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Freddie D's updateReviewer Update
10 May 2021, 19:35Again promises were made and line was back up to speed for about 2 hours. Same problem again but Axxess has no concern for their customers as all they think about is the money that they are getting every month.
I cannot see how they were awarded the best ISP for a few years surely with their BAD SERVICE something does not make sense.
As a customer you have no power in that if you do not pay because of their bad service they simply disconnect you.
Does anybody know of an ombudsman that this bad service and one sided arrangement can be reported to.
I dare you Axxess to reply on this post but again bad reviews does not bother you, only the bottom line, profit, is your goal.
Customer service means absolutely nothing in this day and age, companies are exploiting the poor customers with no worry in the world
I cannot see how they were awarded the best ISP for a few years surely with their BAD SERVICE something does not make sense.
As a customer you have no power in that if you do not pay because of their bad service they simply disconnect you.
Does anybody know of an ombudsman that this bad service and one sided arrangement can be reported to.
I dare you Axxess to reply on this post but again bad reviews does not bother you, only the bottom line, profit, is your goal.
Customer service means absolutely nothing in this day and age, companies are exploiting the poor customers with no worry in the world
FD
Freddie D's update10 May 2021, 19:35
Reviewer Update
Again promises were made and line was back up to speed for about 2 hours. Same problem again but Axxess has no concern for their customers as all they think about is the money that they are getting every month.
I cannot see how they were awarded the best ISP for a few years surely with their BAD SERVICE something does not make sense.
As a customer you have no power in that if you do not pay because of their bad service they simply disconnect you.
Does anybody know of an ombudsman that this bad service and one sided arrangement can be reported to.
I dare you Axxess to reply on this post but again bad reviews does not bother you, only the bottom line, profit, is your goal.
Customer service means absolutely nothing in this day and age, companies are exploiting the poor customers with no worry in the world
I cannot see how they were awarded the best ISP for a few years surely with their BAD SERVICE something does not make sense.
As a customer you have no power in that if you do not pay because of their bad service they simply disconnect you.
Does anybody know of an ombudsman that this bad service and one sided arrangement can be reported to.
I dare you Axxess to reply on this post but again bad reviews does not bother you, only the bottom line, profit, is your goal.
Customer service means absolutely nothing in this day and age, companies are exploiting the poor customers with no worry in the world