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1 reviews | Active since Mar 2017

17 Mar 2017, 11:41

Worst ISP I have ever experienced (0 Stars - Never USE) - Good price though

<p>Axxess is probably the worst ISP I have ever dealt with. So bad, my issues are in bullet form:<br /><br />- Support isn't live and can take days to respond. <br />- Support is also useless as I had to peronally follow up about support issues, instead of them contacting me to inform me of anything. <br />- After line installation, had line drops which I had requested support for...took 2 months and me talking directly to Telkom to resolve. <br />- Support issues would be closed even if they weren't resolved. <br />- Billing is a complete mess, received 9 invoices two months in a row (should have been 1), of them billing, then crediting back their mistake, then billing again, crediting, billing, crediting...you get the idea.<br />- Logged an issue, but their issue checker was down, so they closed my issue and said that their issue checker is down....that was it. </p> <p>- Wanted to charge me for their services...even when I couldn't use it because they hadn't completed Telkom's ISP transfer correctly.<br /><br />Basically, if you have the option, use any other service but Axxess. The only thing they get right, is the taking your money part....it just takes them a few tries for that too. <br /><br />Must be government run...</p>

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Replies (1)
Axxess.co.za
Axxess.co.za's reply20 Mar 2017, 14:38
Official

Hi Sean , we apologise for the bad experiences you have encountered with us. Please kindly provide us with your account details so we may look at the issue and try to provide as good as possible service in the future.

Thanks