Worst helpdesk ever

For the past 3 months and more I have been experiencing terrible speeds from about 17h00 every single day. I have a 100mbps connection and every single night it will drop to 2/3 mbps and many times zero connection. I have contacted Axxess multiple times as well as 4 other users in our town ... Axxess simply ignores any calls by stating that they will log it with MTN. You do not see any calls logged, you do not receive any feedback and most frustrating is, that operaors drop you and you never speak to the same person again. This helpdesk surpasses Telkom with their whatsapp chats that you makes you wait for hours to get an operator to speak to. Even loggig this complaint, I can guarantee they do not even have someone reading Hello Peter. Stay AWAY from Axxess and Afrihost with LTE or fixed LTE ... never ever got the worth of a 5mbps line, let alone 100mbps. Pathetic