WORST FIBRE PROVIDER

Upgraded my Fibre from a 20/2 up to a 100/100 on the 17 January 2020 got confirmation from them on the 18 January 2020 that my service has been upgraded. Been logging calls, sending emails regarding speed test and the responds i get is to do more speed test. Phoned Vumatel on the 29/01/2020 and they confirmed that my service has not been changed and as per the Technician from Vumatel that Axxess is lying to me. That is embarrassing. I will be taking legal action as Axxess requested for a payment to be made and the payment was made for the Upgrade and to date this has not been DONE. All i get is promises and promises that this will be resolved by lunch 29/01/2020.