Worst ever service provider.. no customer care/assistance whatsoever they will send you from pillar to post!! Disappointing & disgusting!!

Worst service provider ever. Since last week Monday they have been of no assistance to our enquiries.

1. We have moved houses, we logged a claim for the service line to be cancelled and order a new line because we are moving houses.

2. Since moving in last week Monday (25th of November), they’ve only managed to ONLY install the fibre on Friday (29th of November).

3. We have been double billed as per our invoice even though I had logged on the website for the cancellation of one line because we moved from that place. Therefore, it can no longer be effective.

4. We have made payment for the new line however we still do not have internet connection since the installation.

5. The LOS on the fibre box has been red of which we now suspect the technician did not do a proper installation of the fibre since we have not been able to connect even after multiple reboots.